Kay Builders, Inc.

Molly K 

on BBB

a year ago

This is regarding a Trexler Field Property. Since the closing date 12/1/2020, there has been ongoing communication regarding the extreme temperatures of my MB closet and most recently Bedroom #2. have video journals and pictures showing a difference of 20 degrees on some days between the bedroom and the closet. The HVAC was investigated and is running correctly. The builder provided additional insulation, and a return. Despite these efforts there has been no change in the extreme temperatures. Clearly there is a loss of air ... read more

Donna M 

on BBB

a year ago

PLEASE DO NOT PURCHASE A HOME WITH KAY BUILDERS!! I cannot stress enough what an awful experience this has been. I could write a book about how completely unresponsive their customer service, warranty company, and everyone else that we have tried reaching out to with our many issues. If I could give them zero stars I would. At our walk-through, which was a week before settlement in December right after the freeze at Christmas they had people installing landscaping and painting our trim and front door. That turned out disastr... read more

Craig M 

on BBB

2 years ago

Awful process from start to finish.Constant arguing, yes we had to argue with them while building this home.When building your forever home,do NOT use Kay Builders.The sales lady was awful,once you sign the contract she no longer cares.Sales people do not get paid on anything above base price so why would they care when you want to"customize"your home.The day of closing there was a long list of items that needed to be fixed and or completed.Most of the items took forever to get done and there is a large list that is still no... read more

Duke K 

on BBB

2 years ago

This company is horriable, they take advantage of their customers. They do terriable construction, don't follow up answering phone calls or emails. All this company wants is your money, they ignore the customer on many areas of the business deal. I had water damage in my home because their constuction techniques are terrible. They came back it fix it, but the water damage already happened and we had to live with a house with damaged walls for months before they came in to repair the damage. I ask about mold in the walls and ... read more

Arvinder C 

on BBB

2 years ago

PLEASE DO NOT BUY HOMES WITH KAY AT ALL, WORST COMPANY WHEN COMES TO SERVICES AFTER CLOSING. We built our house from KAY in 2021 ( not to forget it was ready after 4 months of promised date) when closing in December we did a pre-walk through the house and there was a list of multiple items that were not completed. Kay stated to close the house with having those items as pending at the moment and promised that they will be completed asap and by believing this builder we closed our house on Dec 2021. Now it's July 28th and not... read more

Neal S 

on BBB

4 years ago

Think Twice Before Purchasing a Home from Kay Builders We purchased a home from Kay Builders in March of 2020 and 15 months later it has still been an absolute dreadful experience dealing with this company. We still have outstanding items that need to be completed from our settlement walkthrough in March of 2020. I will say that for the most part, everyone we have dealt with has been friendly to deal with but unfortunately the service support has been horrible. Purchasing a home is a life-changing event for many people and t... read more