Karat Gold

Mat n marcy V. 

on Yellow Pages

10 years ago

Terrible they ruined my ring that had cracked it came back thin and it was not even smooth anymore !! And it cracked again 3 days later because it was smashed so thin ! They charged me way too much as well ! Also I brought it in a size 6 and it came out a size 5!?? Going to let whoever leases out there space in Heb this place is terrible and rude! 

Thomas G. 

on Yellow Pages

10 years ago

Hi neighbors! Just FYI...I had a terrible experience at the Karat Gold Jewelers (inside the HEB on Bandera). I took my watch there over 2 weeks ago just to have a battery replaced. Because it's a digital watch, I was told that it might take longer, as the "jeweler" had to look at it later. Well, I called four times over the past two weeks and was told that they were still working on it (the last time I called, I didn't get a return call, as promised). So, today, I decided to go by there to find out, in person, what was going... read more

Duncan M. 

on Yellow Pages

10 years ago

My wife took her Omega watch for a replacement battery. They did not put the back on properly and got water in it. When I talked to them about the damage, they said it was already broke, accused my wife, and me of lying to them. I had an Omega rep on the phone to explain the watch was water resistant to 100 meters, as they said it was not. Next they accused me of making up the Omega guy who talked to them. All they done was blame me and said we were lying. The watch is now with Omega for repair, which is likely to be $450. D... read more

mrushfor 

on Yellow Pages

11 years ago

My son lost the piece that connected his watch to the wrist band. One day, after shopping at HEB I told him he could ask them how much it would cost to fix it. They repaired it on the spot and didn't even charge my son. If I ever need jewelry repaired, I will definitely go there.