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Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus
- Seattle, WA
About this business
Location details
310 15th Ave E, Seattle, WA, 98112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is infuriating. Not only do you need your number called just to look at glasses, their “new” take-a-number kiosk works very poorly. It consistently skips over people for long swaths of time, until they either leave in frustration or demand to be served (justifiably) while another customer is being seen. What’s worse, there is rarely more than one person working at a time. Until they make changes to their broken queueing system, I would recommend going almost anywhere else.
Kaiser vision and eye shop are the absolute pits. You can't get an appointment online so you have to call them during work hours, then you wait a month. The eye shop still thinks there is a covid lockdown going on and only allow one person in the store (seriously, to look for glasses). Totally dysfunctional. Luckily my employer no longer covers Kaiser eyecare so I am forced to go elsewhere. Best news I had in a while.
The staff here are incredibly rude. I called them for the first time to ask a question about my glasses and the woman who answered the phone had a very rude tone of voice and was speaking loudly and slowly to me as if I was a child. The phone call kept cutting in and out and I shared this with her. The woman responded, “Yeah I don’t know what to tell you.” They should have a protocol for when there are connectivity issues.
I had a fantastic experience for my first time with eye care at KP on Cap Hill. Daniel checked me in and was kind and knowledgeable; took detailed notes. Dr. Toner is full of life, energy, humor and personality! She is also very knowledgeable and did a great job explaining my eye care needs. She took my medical history into account and recommended me for additional appointments. I appreciate the focus on preventative care—really thinking about maintaining eye health. Excited to have a new eye doctor!
Frequently asked questions about Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus
How is Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus rated?
Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus has a 2.5 star rating with 31 reviews.
When is Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus open?
Kaiser Permanente Eye Care – Seattle–Capitol Hill Campus is closed now. It will open tomorrow at 7:00 a.m.
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