Kailani Tours Hawaii

Dan J 

on BBB

a year ago

Awful customer service. If you get sick the day before your tour they will take your money and tell you it's your fault. Most companies will at the very least try to reschedule you for a future date if they can't issue a refund for some reason. They way they handle this is seems like they want people to take their tour when sick and just get everyone else on the tour sick too, because otherwise you are going to lose hundreds of dollars. Shameful lack of care and responsibility for the health and safety of their customers/pas... read more

Dan J 

on BBB

a year ago

Great idea, terrible management.This company is run by a guy named *************************** who talks a lot about Aloha, but doesn't understand the meaning of the word. He treats his employees like ****, allows his ***************** to be a manager and call female employees "a fat c*nt", and then when that employee talks to their supervisor about it (******** in this case) she is taken off the schedule one week and fired the next for the made up reason of having called out sick several weeks proir.I hope this company goes... read more