Juvly Aesthetics

Kay T 

on BBB

3 years ago

If you're planning on becoming a member for any of the spa facials or laser hair removal or even cool sculpting at the ********** location - THINK AGAIN. I wish I could take myself out of the membership. None of the services listed on the website are offered here - only injectables and such. CRAZY!!! I've been on a wait list for 6 months and still no provider. They had me meet with their provider for their **** location for laser hair removal online - ****!!! As if i'm going to travel their multiple times for that! Just so p... read more

Melissa C 

on BBB

3 years ago

Beware! I tried to cancel my monthly membership and they said they need a 3 month notice. Meanwhile, I still have to pay $99/month. So, basically, it’s costing me $300 to cancel my membership. This was never communicated to me or I would have never signed up. 

CZ 

on BBB

4 years ago

I was unhappy w/treatment. After approximately 10 emails (on record) w/******, I was told to go to Juvvly for re-treatment or reimbursement (my preferred choice). I called them in 8/31 and promised call back that evening. No call back! I called again on 9/10 and again promised call back in 15 mins., NOTHING! These were PROMISES on their end, but I have been totally ignored. I have never seen any results to date and have several pictures as proof. Pease help me! 

Paula S. 

on BBB

4 years ago

I don’t even know where to begin. If I could give zero stars I would. I became a member over a year ago. Each and every appointment I scheduled was canceled with less than 24 hours notice, one with less than 1 hour notice. I was always given multiple reasons for the cancellation, scheduling issue, machine was down, person that was supposed to perform service quit. Each time I asked for a call back from a manager. Never received one. Sent emails. Never received replies. But that $99 kept coming out of my account each month. W... read more

Sarah T 

on BBB

5 years ago

I've had botox, jeauvaue, and microneedling at Juvly Polaris. The staff, procedures, happy attitudes, and professionalism have been amazing. No one has ever pushed for an "upsell," but I did buy some foundation that's better for my skin at the facility. That said, they tell you ******, a moisturizer available at any drug store for $20 is the best. This team will never send you in the wrong direction. 

Kelli F 

on BBB

5 years ago

Where to start....DO NOT INVEST IN THIS COMPANY! Not only do they take your money BUT you can NEVER get a appointment! I live 1 1/2 hours away. My last 2 appointments have been canceled due to they no longer work there, but believe me they have no problem taking that money out EVERY month. It is NOT a 12 month contact, it is more like a 15 month contact. Oh......AND they pay people $25.00 in their wallet for EACH review they post. That is how they get such good reviews. The customer service at Polaris is VERY unprofessional ... read more

chiante h 

on BBB

5 years ago

my face is uneven and smile distorted. They told me to wait they couldn't do anything about deforming my face 

kelyn b 

on BBB

6 years ago

The staff left my feeling confident in their abilities to help me achieve my skin care goals. Friendly and knowledgeable. I really appreciated leaving without feeling pressure after my consultations. Scheduled the next day! 

L 

on BBB

6 years ago

On November 2nd, 2018, I purchased a “modeling fee” for $99, so that I would receive “exclusive” emails about modeling opportunities and get the company’s services at a discounted rate. By December 10th, 2018, I had not received any promotional emails. That day I emailed ******* ****** to get a refund for the modeling fee. They responded December 11th and told me I could get a refund or that they could extend the membership for 2019. They referred me to Alexis and said she could extend the membership for me. I contacted Alex... read more