Joseph Jacob Jewelers

Kelly Hennessy 

on Google

9 months ago

I will never return to this store. My fiancee unfortunately purchased my engagement ring from this place for the band of the ring to snap not even three days later. We then purchased our wedding bands through them because my fiancee insisted. The person I just encountered when I picked up my fiancee's band was beyond rude. I handed him my receipt and he actually had the audacity to ask if I had a balance. When I looked at him dumbfounded and asked how could I have a balance if I just handed you the receipt as proof of purcha... read more

Katie Hudleston 

on Google

a year ago

I went into JJ after shopping most of the afternoon for a specific item & was feeling really defeated. I explained to Matthew what I was looking for & how much I wanted to spend & within minutes, he’d found something perfect, even extending a discount to make sure I stayed within my budget. It was literally the perfect, small business shopping experience. 

Anonymous 

on Google

a year ago

I went into JJ after shopping most of the afternoon for a specific item & was feeling really defeated. I explained to Matthew what I was looking for & how much I wanted to spend & within minutes, he’d found something perfect, even extending a discount to make sure I stayed within my budget. It was literally the perfect, small business shopping experience. 

Jamie Salvatore 

on Google

a year ago

I purchased a diamond ring, and 8 days later it was missing a diamond. They wouldn’t allow me to return it even though it clearly is a faulty ring. Trash store. Would never purchase from here again. Ever. Do not recommend. Apparently I cannot respond to Joseph Jacob Jewelers response, so I will update my post. If you truly feel bad for the service I received, I will happily still return the product and accept a refund. The ring is sitting in a box unused. Otherwise, your words are a hollow sentiment with no solution based re... read more

Amadi Turner-Tarver 

on Google

a year ago

Customer service wasn't that great. I walked in and the employees barely looked up at me and didn't greet me as if I wasn't going to buy anything, although I was eager to make a purchase and again, they weren't great sales people. Maybe they were new. I will say I purchased a pair of beautiful crystal studs.