Joseph Jacob Jewelers

Ramid F 

on BBB

5 months ago

I paid for 2 custom pendants and chain only received 1 and when I went back to the store to pick up the 2nd pendant & chain the store was shutdown I have talked to multiple people on the phone in their customer service department which tells me to email my proof of purchase and I did that and then they stopped answering the phone for me. 

Kathy B 

on BBB

8 months ago

Since the company went under new management, I must say that they are phenomenal to deal with.I was looking to buy a piece of jewelry with rubies (my husband's birthstone). With the exceptional help from ******** and *****, I not only found a bracelet but also a ring. I'm very satisfied with my purchases and their customer service was beyond my expectations.I've since then purchased a second ruby and diamond band and looking forward to making more purchases in the future at the ***************************** location. 

Theresa S 

on BBB

a year ago

They are not good, complete scammers and forced people into getting their stuff and at the end of the it become a problem. They take the price tags ??? off your items and tells you that you can not return them. On Tuesday 06/11/2024 I was told by one of the companies that financed their goods to take the chains that i didnt want back and I did today Saturday 06/16/2024 ; then they said they were not taking it back from me because because they didnt receive any call from anyone letting them know that was I going take them bac... read more

Rachel F 

on BBB

a year ago

When in the store today to ask about an engagement ring set that I saw a today that day it was quoted 3,879 and then a few hours later. I went back to ask about it then it went up to 8,600 and that’s supposedly with the 70% off, this company is a scam<br /> <br /> <br /> 

Phalen H 

on BBB

a year ago

Bought a diamond ring here about a year ago. Went in to get the diamond repaired because it was loose. Manager tried to sell us a warranty even though we bought a lifetime warranty a year ago. Manager says the sales rep at the time never sold warranty, lied to us, no longer works there and we could buy a two-year warranty for $199. Will never buy another ring from the store again. 

Rosalind C 

on BBB

a year ago

Worst jeweler ever stole my money and never gave me my merchandise filed claims against them don't buy from them 

Patricia M 

on BBB

2 years ago

I love my ring!! The staff was fantastic. I had some custom work done and it was exactly as I dreamed it would be.The price was so far below the competitors we were amazed. We will always shop at Joseph Jacob Jewelers. Thank you so much !! 

Jordan M 

on BBB

2 years ago

Would not recommend. The manager **** is a joke, he was very rude. Orders me a bracelet, tells me it is solid after I asked multiple times, the bracelet comes in its not solid and so he tells me he will order the one I wanted. Well took almost 2 months of no call backs very rude ppl that work there and my sanity. I finally had enough who knows if he actually ordered the bracelet I wanted so I just returned it . Do not shop here