Jordan Ford Service

richar fischer 

on Google

a month ago

I've now had 3 out of 3 negative experiences with this service department. Condescension I can take, but not ineptitude and indifference to error, and I've experienced all 3 here. I've owned Ford trucks and SUVs for nearly 50 years. I'll likely buy another, but not here. This is a management issue, not an individual one. The service manager won't deign to return a call. 

Pat G 

on Google

4 months ago

Well, this is the final straw. Low milage vehicle, still under warranty! Went to Jordan for an oil change, the quick lane. The advisor/ SERVICE WRITER attempted to get me to authorize almost $3000.00 in repairs none of which are recommended in the owners manual. Im very disappointed that this is where stealerships have to make their $ now. Maybe if the vehicles weren't the price of a small house. a few years ago, and folks could afford them they could just do the service and be honest and helpful instead I had to take a show... read more

Sandra Medina 

on Google

6 months ago

Picked up will call Parts 

Jackie Ebner 

on Google

7 months ago

Eric Gomez was the service manager that assisted me with the noise in the back tires. He was very knowledgeable and responsive. I had my truck back in just a couple days! Highly recommend 

Vanessa Saenz 

on Google

7 months ago

I was pretty disappointed when I received my phone call regarding my Ranger today. My spark plugs needed to be replaced due to misfires and oil in the spark plug tube. This was due to a leak that will be covered under the warranty. Ford is trying to charge me a diagnostic fee snd spark plug replacement fee and recommends an injection cleaning and engine filter replacement due to possible carbon buildup. These plugs were changed at a Ford service location before I purchased the vehicle. These spark plugs only lasted 17k miles... read more