Cathy Lenahan on Facebook
2 years ago
11/18/2020, 01:08 AM
These are a sample of messages I have left Jonathon. There have also been dozens of phone messages. He visited my parents and told them he could repair their refrigerator. It only needed a fan. THAT WAS TWO MONTHS AGO! CRICKETS from Jonathon - NOTHING! Not a single reply! Jonathan, I do not have the words to describe my frustration with you. I am sure you have parents you would never want to in any kind of danger. I am sure you would feel awful if something happened because of something you did not do. This is exactly where I find myself. I am sincerely worried about their food safety. I am petrified that my mother will fall down the stairs while making a trip down to the basement to retrieve something from the refrigerator down there. Additionally, my father may be unable to contact someone to help them and something even more tragic happens.
I live in *******and cannot physically manage the situation. PLEASE reach out and let us know what is going on. We might even be able to help with the sources we have here. Jonathon, I talked to my parents today. I was so surprised to hear that they have not heard from you. I have been looking at reviews for other repairmen. The reviews list things such as prompt, ethical, and professional. I would have loved to write a similar review about you. It is unimaginable to me that you would let this elderly couple sit without proper refrigeration and not so much as a reply to their calls to let them know why. I understand that there might have been a situation with parts but your lack of communication is unforgivable. My parents trusted you to take care of their refrigerator. It took me weeks to get your phone number from them because they wanted to have you complete your work. They just knew you would come through for them. I am not sure why you chose to let them down. Please reach out and let someone know what is going on. Let me ask you, would you recommend Jonathon?