Hurakan1780 on Citysearch
10 years ago
04/13/2011, 02:46 AM
NO STARS FOR "John Moore Plumbing", DON'T TRUST! – Please note that I was forced to give this review at least "1" star to be able to post this review. John Moore Plumbing rates either a "No Star", or better yet, a "Minus Star"
From not only my personal experience, but from other reviewers as well, this company should not be trusted to even show up to do your plumbing job.
I called them on Monday morning, two days ago, on April 11 at 10:50 a.m. and was told that they would arrive by noon that same day. I explained that this was an emergency since we couldn't find the leak that was causing water to be soaking the carpet in one of our bedrooms. I also informed them that I was 100% disabled and a pre-double lung transplant patient and that we needed this fixed for health reasons, to stop any mold to start, and also needed the water turned back on asap as well so I could wash and shower. The person taking the information passed that information on to the dispatcher and told me, we would at the top of the list, due to the health concerns. Later I received a call from their dispatch delaying the arrival to somewhere between 12 - 1. Awhile later another call said, between 1-3 in the afternoon. I called back finally and talked to a Supervisor at sometime after 5, and he said the plumber was just a few blocks away and would be here within 30 min.
Well I don't know when the plumber was driving from, but when no one had showed by 7:30, I called again. By this time, it was too late to call anyone else, none were answering their phones in the area. Once again, they said they were so sorry and would have the next plumber that was available to be directed to us. I asked if the plumber was riding in from San Antonio or Austin on a mule, as I could have driven there myself and picked him up and brought him to my house by then. Once again, they said, just 30 minutes to 1 hour, and one would arrive...
Of course, no one did... finally sometime around 10:00 p.m. a plumber called and said he could be here within an hour, my wife told him to forget it and let him know what a terrible so called company John Moore Plumbing is.
Just as another reviewer wrote, If you read reviews of this company (I did not), you will find this is a ploy they use consistently. Do yourself a favor and call someone else. Their slogan, "Call John & Get Moore!", is such a joke, get more??? Get Real! They claim, both "Rapid Response", & "Time-Saver Response"... OMG You have to be kidding me, seriously , and then quote a "Traditional Response"... what does that mean? Please, if what happened to me and others that have taken the time to write these reviews is their "Traditional Response", then all I can say is Fellow readers of City Search needs to avoid wasting even a minute of your time to phone this inferior, untrustworthy, & undependable so called plumbing outfit. In my opinion, true professional plumbers would be ashamed that John Moore Plumbing even makes the claim that they even provide a plumbing service. I have friends that are plumbers that live elsewhere and they are all true craftsmen, very skilled, focused on their clients needs and show-up as asked.
Wrapping this up, I just want to say that their are plenty of good plumbers out there, that work hard and are very skilled, please contact one of them next time, and avoid what happened to me.