This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
John C Cassidy Air Conditioning
- Heating & Air Conditioning/HVAC
- Riviera Beach, FL
About this business
Location details
846 W 13th Ct, Martin & St. Lucie County, Riviera Beach, FL, 33404, United States
Get directions
I called ******* to install a digital thermostat as the place i purchased had a smart thermostat. A technician came over and installed a digital thermostat. A few days later i called ******* again as my ** unit was not working properly. The technician informed me that i need an entire ** unit as the condenser and air handler were of different brands. I was sent a bid and agreed to the terms and paid 50% down. A few days later after installation the ** unit was not working properly. I called ******* and they sent a technician... read more
My two year old airconditioner stopped running and I called the installer, John Cassidy AC, to fix it. On the first call, the technician checked the system and stated everything was fine. I was charge $259. That night the system stopped again. The next day the technician determined that the thermostat was not funtioning properly and replaced it. I was charged $232, just for the thermstat. Two days later the system stopped again. Since it was a Sunday, I was informated that the service charge would be $200 plus parts. Their p... read more
Great service, great equipment
This company came highly recommended to me, so Im disappointed in the service I received. While the schedulers and technicians were all polite and a technician always came out when I called, the timeframe for the service call was misleading and unacceptably broad; and, more importantly, my air conditioning kept going out between service calls. One technician contradicted the other in terms of what needed to be done. Meanwhile, during the hottest days of summer, I was without air and I kept having to cancel other appointments... read more
John C Cassidy serviced my air-conditioning on Monday and now it is not working on Thursday. They will not come back now without charging me a huge fee, even though I have paid over $1000 for a maintenance agreement for them to come when needed. This is not the first time I have received disappointing service from John C. Cassidy. Customers need to be aware that a )1000+ maintenance agreement means nothing. Dr. Linda Collier
RecommendedThank you Brian Schendera for our new 4 ton 2 speed 17seer Trane AC. The improved comfort level and cost savings over our previous Trane is amazing! Charlemagne & Jose did an outstanding installation. Summer is cooler again! Thank you
Critical: Quality, Responsiveness I recently purchased a condo, with a New Carrier AC System **** C ******* installed on May 1st, 2019. I felt good about purchasing a condo with AC installed in 2019, assuming I would get 10-15 years out of that system. Sadly, the AC has failed already ( 1 year and 6 weeks after install) due to compressor failure. I have sent two emergency emails to ******* so far, but have not received a response . ******* states on their Website 90% of unit failures within 10 years are preventable with pro... read more
Business response:
Thank you Mr. ******** for your feedback and your review. We understand you sent two emergency e-mails over the weekend, these e-mails were not ignored, as our server was down. Our 24 hour emergency phone line was working, we wish you would have utilized it, instead you phoned another company. On Monday morning you did phone us, a Service Manager returned your call before noon. However, the other company you were speaking with had already been working on the issue with the manufacturer, which is why they were able to provide... read more
I recently purchased a condo, with a New Carrier AC System John C Cassidy installed on May 1st, 2019. I felt good about purchasing a condo with AC installed in 2019, assuming I would get 10-15 years out of that system. Sadly, the AC has failed already ( 1 year and 6 weeks after install) due to compressor failure. I have sent two emergency emails to Cassidy so far, but have not received a response . Cassidy states on their Website 90% of unit failures within 10 years are preventable with proper maintenance. My unit was slight... read more
Business response:
Thank you Mr. Sikorski, for your feedback and your review. We understand you sent two emergency e-mails over the weekend, these e-mails were not ignored, as our server was down. Our 24 hour emergency phone line was working, we wish you would have utilized it, instead you phoned another company. On Monday morning you did phone us, a Service Manager returned your call before noon. However, the other company you were speaking with had already been working on the issue with the manufacturer, which is why they were able to provid... read more
Frequently asked questions about John C Cassidy Air Conditioning
How is John C Cassidy Air Conditioning rated?
John C Cassidy Air Conditioning has a 4.7 star rating with 2,251 reviews.
When is John C Cassidy Air Conditioning open?
John C Cassidy Air Conditioning is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com