JM&A Group

Every Man 

on Google

4 months ago

TERRIBLE warranty company. Takes forever to pay out and plays games with paperwork. DO NOT RECOMMEND. If you paid a lot of money to these guys and they are playing games with you report them to the FTC and the state insurance department for your state. 

Nick Vining 

on Google

4 months ago

Would leave 0 stars if I could. I am a service manger that was dealing with this company for over a three weeks to get payment on a window regulator. This is the worst warranty company I have ever dealt with, and that is saying alot..... 0 communication, when you call you get pushed off to get a call back that never happens. Even when you send them the info that they want they will not accept it without it being in a different form. (they wont tell you this until the customer calls to complain) 

tiffany terrill 

on Google

4 months ago

JMA: Getting a refund for Contract number xxxxxxxxxxx has been such a beating. I will NEVER use your company for extended warranties again! I asked for a refund April 7th 2026. I went to the Lute Riley dealership in Richardson Texas on April 7, 2026 with my cancellation form filled out. The finance manager wrote an email requesting a refund with a copy of my cancellation paperwork, my correct address and the paperwork completed. The manager said that they had my old address. So not only had I updated my cancellation form wit... read more

Alex Gonter 

on Google

6 months ago

I worked with JM&A group through fidelity as a repair shop for a customer. Was told hoses were not covered. I asked "even though it's the plastic "T", and not the rubber hose?", and they told me "no, it still isn't covered". So we relayed that information to the customer. Customer calls Fidelity, and all of a sudden fidelity calls us to say they were "mistaken" (first "mistake" made) and that it is covered. They go over the amounts on our invoice with me on the phone and tell me it all looks good and is authorized and that I... read more

Ross Graham 

on Google

6 months ago

I AM CURRENTLY TRYING TO GET A NEW ENGINE FOR MY 2019 KIA SOUL THAT HAS 79,000 MILE ON IT, ENGINE FAIL, CYLINDERS 3 AND 4 ARE MISFIRING, JASON FROM THE COMPANY SAYING I WAS DENIED DO TO "WEAR AND TEAR" THIS COMPANY IS TERRIBLE, NON COMMUNICATIVE, AND I HAVE REPORTED THE ISSUE TO THE BBB AND NEXT IS NHTSA AND THE FLORIDA DEPT OF FINANCIAL SERVICES. I WILL NEVER BUY A @KIAUSA AGIAN.