Jim Riehl's Friendly Dodge Jeep Ram of Lapeer-Chrysler

Marius Moraru 

on Google

2 days ago

I had an extremely disappointing experience at this dealership. The staff was shockingly rude and completely unprofessional from the moment I walked in. Instead of feeling welcomed or valued as a potential customer, I felt dismissed and talked down to.Basic customer service seemed nonexistent. Simple questions were met with attitude, and it honestly felt like they couldn’t care less.Communication was poor, follow-up was nonexistent, and the overall atmosphere was uncomfortable.Buying a car is a big decision, and no one shoul... read more

Влад Гудевич 

on Google

2 days ago

I recently purchased a used car from this dealership, and within the same day of driving it home, I started experiencing serious issues. It’s incredibly frustrating to spend your hard-earned money on a vehicle that was supposedly inspected and ready to go, only to have problems immediately.When I contacted the dealership, the response was dismissive and unhelpful. There was no real sense of accountability or urgency to resolve the issue. After-sales service is just as important as the sale itself, and unfortunately, this dea... read more

esan dumitru 

on Google

2 days ago

I walked into this dealership fully prepared to purchase a vehicle, and I have never felt so unwelcome in my life. Not a single staff member acknowledged me. Multiple employees made eye contact and then immediately looked away. I stood there for several minutes waiting for someone — anyone — to greet me or even say hello. Nothing.It was honestly shocking. I felt completely ignored and invisible. If this is how they treat potential customers who are ready to spend money, I can’t imagine how they handle actual service issues.C... read more

Steve Terrell 

on Google

3 days ago

Top notch from beginning to end. Coming from another dealership that did us dirty at the end of our previous lease our experience here was a breath of fresh air. 

Maxim Moisei 

on Google

3 days ago

I brought my vehicle in for a simple oil change, and somehow even that turned into a frustrating experience. What should have been quick and straightforward was handled with a complete lack of professionalism and attention to detail.The wait time was far longer than promised, and there was little to no communication about the delay. After I finally got my car back, I noticed sloppy work — oil residue left behind and no clear explanation of what was actually done. For something as basic as an oil change, I expected competence... read more