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Jim Owens Flooring
- Flooring
- Metairie, LA
About this business
Location details
4400 Airline Dr, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I bought a size rug 2 1/2 months ago. It will not lie flat. It is very easy to fall. I tried everything for a month. I then called the sales person ***************. He repeating told me what to do. Nothing worked. I this point a told him he needed to find a resolution. He did not respond. If a product is defective *** Owens and *** should have resolved this. To say this is bad customer service is an understatement. ****************,This situation should have been resolved sooner and for that I apologize. On the same day that... read more
I bought a size rug 2 1/2 months ago. It will not lie flat. It is very easy to fall. I tried everything for a month. I then called the sales person ***************. He repeating told me what to do. Nothing worked. I this point a told him he needed to find a resolution. He did not respond. If a product is defective *** Owens and *** should have resolved this. To say this is bad customer service is an understatement.
Business response:
****************,This situation should have been resolved sooner and for that I apologize. On the same day that you filed this review with the BBB, you also sent me an email. The next day I sent a truck to your house to pick up the area rug. It is currently being worked on to correct the problem. Once the problem is corrected, we will contact you in order to schedule a day to return your area rug. I will be in contact with you soon.Once again, I apologize for the delay and I thank you for your patience.
Frequently asked questions about Jim Owens Flooring
How is Jim Owens Flooring rated?
Jim Owens Flooring has a 4.3 star rating with 42 reviews.
When is Jim Owens Flooring open?
Jim Owens Flooring is closed now. It will open tomorrow at 9:00 a.m.
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