Jim Johnson Nissan Service

James A 

on BBB

9 months ago

I took my vehicle into the dealer for a service engine light that was on and car would not start. I explained to the service desk that I had stopped at two different auto parts houses and had the light checked out and both times the reading came back as throttle body assembly was the problem. I also said I understood that they would have to run their own diagnostics. I was informed they found the problem and it was fixed. The cost was $179.09. I then had the vehicle put into the body shop the very same day. After three weeks... read more

Ronnie D 

on BBB

a year ago

Would give Zero stars if possible. I paid there full asking price for a vehicle, Scheduled transport for the following day & they sold it to someone else for more money immediately. Poor customer service, Won’t call back or respond to voicemails. They were caught in a lie numerous times just to tell me to “ Do what I have to do, But they sold the vehicle I had already purchased to someone else the very next day “ Bad business practice and will not stick to there word. Run far away from this lousy dealer who will choose profi... read more

Tonia P 

on BBB

3 years ago

My husband and I purchased a new 2022 Nissan Rouge from Jim Johnson's on Thursday July 7th. We had the vehicle in mind to look at for the price it was online, there was nothing that said msrp on it, therefore we went with intentions of looking at the vehicle for the price online. When we got there it was $5000 more online and they said it was msrp price online, I showed them the post and how it did not have msrp listed anywhere on it. Against my better judgment we went ahead and purchased the vehicle. Saturday the Automatic ... read more

Tonia P 

on BBB

3 years ago

My husband and I purchased a new 2022 Nissan Rouge from Jim Johnson's on Thursday July 7th. We had the vehicle in mind to look at for the price it was online, there was nothing that said msrp on it, therefore we went with intentions of looking at the vehicle for the price online. When we got there it was $5000 more online and they said it was msrp price online, I showed them the post and how it did not have msrp listed anywhere on it. Against my better judgment we went ahead and purchased the vehicle. Saturday the Automatic ... read more

Anthony S 

on BBB

3 years ago

I will never go to this business again and encourage anyone else not to either. We took it in thinking we had all the warranties to cover our air conditioner that hasn't worked since Day 1. Well apparently the warranty did not cover it cause the damage was done by a rock. But seeing how we have never had air conditioning you would think an exception could be made. Or at the very least take care of your new customers and offer some sort of discount. Instead I get told to contact my insurance company. And repairs will cost ove... read more

Tanya B. 

on BBB

4 years ago

I dropped my car off On Monday Nov. 09, 2020. I was told it would be done by Friday Nov. 13, 2020. I called Thursday to confirm I would be able to pick it up on Friday. I was told to call back Friday at noon. I called and spoke to a lady (don't remember her name). I was told it should be ready between 3 - 4. They still had to clean it up and do a final inspection. I live an hour away, so I told her I would pick it up on Monday Nov. 16, 2020. I was there around 10:30 to pick up my car. The paint on the side they fixed looked ... read more