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Jim Ellis Volkswagen Kennesaw
- Car Dealers
- Kennesaw, GA
About this business
Location details
950 Ernest W Barrett Pkwy NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
The service department are very friendly. We have had several issues and each time they cannot fix any problem without bringing the car back 2 or 3 times. We picked up our car today, and before we got home, the problem we took the car in to be repaired for was not working again. We have taken this car in several times since we purchased the new 2025 Allroad about 12 months ago. The service department told us they were having problems keeping service techs., they are only having a problem keeping the good mechanics, the one... read more
This is more of a review of VW than of VW Bellingham. Our 2022 VW Taos started having a massive gas smell in the cabin recently. This was taken into VW and was diagnosed as having a faulty fuel line connector under the backseat pulsing and releasing gas. Even though this is a well-documented issue with this car and there are class actions about this in other states, VW was not willing to cover this safety and health hazard under any recall or warranty. Charging $2k for a safety and health issue is shameful service and shows ... read more
Very nice and attentive personnel. My complaint is I wish I had been told that during cooler or cold weather, the brakes will squeal when stopping like a semi-truck. I've asked two nice service representatives who confirmed there is nothing to they can do to correct the squealing sound. I asked if we test drove any VW on the lot, would the brakes squeal with the answer being yes. Interesting that a friends VW does not make the noise. Be prepared new buyers. Michael
This is my second lease from Ventura Volkswagen, and I can confidently say there’s no better place to shop. My sales associate, Agustin, was extremely helpful and knowledgeable, answering all of my questions and making sure I understood every aspect of my Volkswagen. The General Sales Manager, Conrad, went above and beyond to structure a lease that fit comfortably within my budget. Adriana in finance made the signing process stress-free, transparent, and genuinely enjoyable. Overall, I’m very happy with my decision to remain... read more
Horrible human beings taking advantage of people as much as they can. The service department is horrid, and nothing is done to fix any of the problems. I beg you to please go elsewhere!!
I took my Atlas Cross Sport in for an oil change and for them to check the grinding noise when I pushed on my brakes. I ended up getting an oil change, new front brake pads, fuel injection service, and my tires rotated and balanced. I had an appointment at 7:00 am, so my car would be done early, since I had family events to attend. I called at 1:00, and my agent told me it would not be ready until around 3:00. When I asked why it was taking so long, he stated that it takes time to turn the rotors. By 3:40, I called again. Th... read more
Lou Sobh VW Athens diagnosed my VW wheel noise as being on left front driver’s side hub despite my telling them I was sure noise was coming from the passenger’s side bearings. I allowed them to replace my left front wheel hub,/bearings, then was astonished to be billed for almost $1000. My next few days of driving revealed no resolution of wheel noise, so I took my VW to local independent ASE certified mechanic who replaced passenger’s side hub/bearing assembly with OEM VW part for $575. Problem solved, no more road noise/no... read more
Actual purchase of the car was solid. However, that's the 'money-making' end of the deal.. I would expect great attention at this point. After that, THE WORST CUSTOMER SERVICE EVER! The car shipped from Elk Grove, CA to Houston, TX. I purchase the car on 10/17/2025, cash. 1. Very long delay by the dealership to get the car on the transportation. (with no dealership follow-up or response w/repeated call and texts!) Finally, the car was received on 11/8/2025. Quite lengthy overall wait considering a three-five day tri... read more
Great experience with the service department.
Frequently asked questions about Jim Ellis Volkswagen Kennesaw
How is Jim Ellis Volkswagen Kennesaw rated?
Jim Ellis Volkswagen Kennesaw has a 1.4 star rating with 21 reviews.
When is Jim Ellis Volkswagen Kennesaw open?
Jim Ellis Volkswagen Kennesaw is open now. It will close at 7:00 p.m.
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