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Jim Butler Chevrolet Service
- Auto Repair
- Fenton, MO
About this business
Location details
759 Gravois Bluffs Blvd, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:30 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 6:30 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 6:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was wanting this car & it needed a part which wasn't available for 2 weeks. They found a vehicle with close mileage that I didn't want. I felt forced to get a car I didn't want.
Business response:
Thank you for your feedback. We are sorry that you feel this way. Our sales managers have tried to reach out to you so you can help us understand. We are not a high pressure sale organization so please return our phone calls or reach out to our management team.
JT was great!! Very up front with everything and responded quickly. Ended up not buying from here but only due to the car not being up to their standards. Would definitely recommend!
Business response:
We want all our clients to have a comfortable and stress-free experience with us! Thanks again for the recommendation, and have an amazing day!
Excellent
They contacted me right away with information about the car. They followed up with a phone call and answer the number of my questions.
Business response:
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The lady that makes the appointment for Jim Butler salesman's has a nasty attitude.she refused to give me the telephone number to the dealership that had the vehicle on their lot. She gave me the wrong location where the vehicle was.
Business response:
We are sorry that you had that experience but we are unsure as to whom you spoke with on the phone. Was it our BDC team or the Car Gurus contact? In todays pandemic world, our customers have us move cars for viewing to any of our five local lots, this movement is designed to make it easier for the customer. If the unit you were interested in a hot unit, it could explain why it was at a different lot. We do not have a record of you visiting, can you give us more details? As you can see, this is a highly unusual review so we w... read more
Dealer would not work with the finance company we already have. When my finance company asked for an updated application they refuse to do it.
Business response:
We are concerned about your review because there was clearly a misunderstanding somewhere along the line. Could you reach out to me as soon as possible at brad@jimbutlerautogroup.com so that I can make sure I train this person you spoke with, etc. we have over 45 finance sources as well. We should of been able to work it out. If you still want the car, I’ll make it happen.
Horrible service. No one there knows what others are doing. Salesman left after I spoke with him and told him I was making the almost 2hr drive. Would Not recommend this dealership
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636) 349-3222 to discuss your concerns, as your satisfaction is of utmost importance to us.
They were very responsive and contacted me very quickly. I found something strange. I got emails from Kelly Smith to schedule an appointment and got confirmation emails about the appointment time and date. When I got there, Dave Wucher was the person I talked to. I'm not sure what happened to Kelly. Dave was good with talking with me and answering questions. He was a little pushy for my tastes but he really knew what he was talking about.
What a class act! Total professionalism! Calm, informative, knowledgeable, no pressure, took care of our wants! Ryan Rhodes and Robert Schneider are the best! Jim Butler Chevrolet… Five star!
Frequently asked questions about Jim Butler Chevrolet Service
How is Jim Butler Chevrolet Service rated?
Jim Butler Chevrolet Service has a 3.9 star rating with 243 reviews.
When is Jim Butler Chevrolet Service open?
Jim Butler Chevrolet Service is closed now. It will open on Monday at 7:30 a.m.
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