Chris A. on Insider Pages
9 years ago
05/08/2012, 02:29 AM
They tried to ruin my transmission!!! They were a nightmare to work with! Their corporate office called me a bully! I had to have another garage fix their mistakes. I will never use Jiffy Lube again!!
I had my transmission fluid flushed at this location. As soon as I pulled out, my transmission started making noises. The noise was very repeatable. The manager and the techs looked at it, but couldn't figure anything out. The manager kept trying to blame it on other engine parts. I took it to another garage (Scott's Auto Center, where I will always take my cars from now on) where they found out that Jiffy Lube didn't put enough fluid, and the WRONG fluid!!! I brought this up with Jiffy Lube, but the manager maintained that they did everything correctly. The Jiffy Lube manager kept telling me that he would let me fill out an incident report, but that he had done me all these favors, and that they're just going to find that the problem wasn't because of their work. I came by to fill out the report, and through the process, I realized that the manager didn't have a clue what transmission I had in my vehicle. We filled out the forms, and the manager kept putting all kinds of things in the comments to make it all sound like all of our conversations happened completely differently than they did. I refused to sign it. I was contacted by their corporate office the next day. After I was able to prove that Jiffy Lube was at fault, we argued about how to handle the situation, and then the Jiffy Lube representative called me a bully!!!! In the end, they paid the other garage to re-flush the transmission. The same noise hasn't happened again since then. But I've had some other random transmission problems that I've never had before, but aren't repeatable. I probably can't prove is Jiffy Lube's fault.