alex.macias.9803 on Yellow Pages
8 years ago
06/13/2013, 05:54 AM
I was told my 2009 Acura TL required full synthetic at $79.99 rather than the regular oil I use at $39.99. I told them the owner's manual says 5w-20. The man at the counter said the oil cap says 0w-20. So they do the work. During the inspection, I see the oil cap says 5w-20. I ask what's up with that. A tech comes out and says the cap is wrong and that it was probably replaced at some point. I told him I looked at the owner's manual says 5w-20. His response was "well that's the owner's manual". I said whatever and left since they obviously didn't care they made up the full sythetic story. So I was charged double for oil that was absolutely not needed. I have gone to this location for the past 5+ years but I will not return to this location in the future at any point. I have noticed that the staff is different from a year ago and everything has gone down hill somewhat. I think what they pulled today was really silly and it's too bad they think they can cheat people and they won't notice. Too bad for them I'm one of those types of people that read the fine print when I sign something and pay attention to all the details. Don't take your car to this or any other Jiffy Lube (because it's a roll of the dice on the service you'll get) if you want an honest job done at a reasonable price. The state of this Jiffy Lube has shifted from being a cool place to bring your car to into the stereotypical Jiffy Lube (will do anything to upsell you with things you don't need, whatever it takes).