Jersey Central Power & Light

Brian DiSanto 

on Google

3 days ago

Almost completely inaccessible customer service. When and if they do respond, it usually doesn't resolve the issue. Brutally awful AI phone-tree that can't handle anything other than the most basic stuff and won't route you to a human being unless you fight really hard. Stated telephone wait times for a human rep approaching an hour. Email response times usually non-existent (they don't respond to most emails). Just an absolutely terrible company with little to no customer service, even when it comes to serious issues involv... read more

doriane s 

on Google

2 months ago

I'm paying for unpredictable power. Multiple outages a year, only 1 was weather-related. With my work being centered around the food in my refrigerator and freezer, my livelihood is at risk because I am a JCP&L customer. JCP&L is to PSE&G as Pepsi is to Coca Cola, if Pepsi was always flat every time you opened it. 

Matty Johnson 

on Google

4 months ago

I wish I could give less than 1 star. 

Jesse 

on Google

5 months ago

A whole month I'm not even in the country and the bill is more than double the month prior. IM NOT USING ANYTHING HOW IS THE USAGE UP 

W S 

on Google

5 months ago

Horrible company. Power goes out very often without reason. I had surgery and got behind my bill. They sent me a shut off notice not even giving me a week to pay it or would not accept partial payment and a payment plan. Rude representatives on the phone. If they could get blood from customers, they would