JD Sports

Wayne Hung 

on Google

a month ago

I received STATUS Exclusive Access and reserved a pair of Jordan sneakers. I followed the insturction and showed at the store at 1:45pm (the app says pick up between 11am - 2pm). There was a line outside of the store. I asked one of the employees on pick-up instructions and he told me everyone needs to wait in line. After 45 minutes of wait in line, they told me they sold my size. I spoke with the manager, she was rude and told me that I should have come earlier. As the manager and I were talking, the employee who instructed... read more

cgomez1053 

on Google

3 months ago

Went into this store to purchase some clothes. We got to the counter and they asked for an email. I gave them my email and then they asked for my phone number. I didn’t want to give them my phone number so they informed me I could not return anything In my purchase if I didn’t give them my information. I canceled my transaction and left. Forcing someone to give you their information doesn’t sit right with me 

Caleb Douglas 

on Google

9 months ago

didn't get her name but she was the manager at approx 6pm on 4-19, slightly chubby young lady (late 20s?), dark features, very rude to me when i said i have a quick question, but when the next guy came in and asked her his quick question, she answered him without a problem. could've been sales person 0406527 would've been 1 star until a tall African American young man was very helpful and pleasant. thank you Fairfield Solano mall store 1409 2519 transaction number details provided here since email link on phone didn't go thr... read more

Mario Pelon 

on Google

10 months ago

I was ready to spend more than $200 on two pairs of shoes, socks, and possibly some clothing, but the service at this store completely changed my mind. I waited 30 to 40 minutes just for someone to check on a shoe size, and no one ever got back to me. No follow up, no communication, just a complete waste of time. Unbelievable lack of customer management. If this is how they treat paying customers, I’ll be taking my business elsewhere.