J.crew

Pallavi Singh 

on Google

2 months ago

One of the worst customer experience I have ever received despite buying $200+ item. Either train your employees or get new ones! Never coming back again. 

Tanya 

on Google

6 months ago

Got returned label due to manufacturing defects- store associate refused to accept it, did not even called to customer service, absolutely no way to help- no wonder nobody wants to shop in this store anymore. Very frustrating she just told me go and ship return by yourself! 

Raquel Sadler 

on Google

7 months ago

I have been a loyal customer for years and I as well as my husband have began to experience an increasing amount of customer service issues at your Bellevue location. I tried to exchange a sweater that I received for Christmas, with tag on, that you still had on display but I didn’t have the email address of the person who purchased it- the CSR loudly said she wasn’t lying and that your store will not take back items without emails addresses- no one accused her of lying and she became escalated, not me. Today my husband went... read more

Pam McNutt 

on Google

8 months ago

My daughter bought me a beautiful pair of pajamas for Christmas. They were beautiful until they were washed. The seam going down the sides of the legs were detached from the material. The hems at the leg bottoms weren’t cattywompas after washed, just a horrible look.