JCPenney Optical

quentin phillips 

on Google

3 years ago

It took five weeks to get my glasses even though they already had my prescription. Follow up by single staff member was terrible. I had to stand there and ask her to call the lab which after week 4 worked. Only open one day a week. Penney uses this staff member to travel to multiple sites. This use to be a solid option but now abandon all hope ye who enter here. 

S Warhola 

on Google

3 years ago

This facility is not operating well at the moment. I would blame Covid, but most places are running at typical capacity again so I have a hard time believing that is the only reason. We went in and ordered 6 pairs of glasses for our family in early August. We wanted to wait until all of them were in before going to pick them up, and one pair apparently had multiple issues so it took about 6 weeks to get them all in. When we first ordered them, they told us it would likely be 2 weeks. Then, we had to wait until they were open... read more

Cassandra_shaman Sharron 

on Google

4 years ago

I was lost in a Sea of Black & White striped shirts! Help!😳 SUE 😊to the rescue. She's always puttinh Customer Service first! Thank you Sue, you made my Holiday!⛄ 

Cassandra_shaman Sharron 

on Google

4 years ago

I was lost in a Sea of Black & White striped shirts! Help!😳 SUE 😊to the rescue. She's always puttinh Customer Service first! Thank you Sue, you made my Holiday!⛄ 

Dale Whitson 

on Google

4 years ago

Had exam which was very thorough. Dr Did great exam . That's where it ends . Bought polarized sunglasses for $160 and glasses total spent $580 even took Lens warranty. Frames right side screw out within month . Had to get lens redone due to scratching even with warranty it wasn't free it was a percentage. Sunglasses worn twice kept in case in truck to use this year and lens had like fine lines throughout the lens checked and the were polycarbonate went in and since it was just over a year said nothing could be done , tossed ... read more