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JCPenney Optical
- Laser Eye Surgery/Lasik
- Colorado Springs, CO
About this business
Location details
680 Citadel Dr E, Colorado Springs, CO, 80909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
My husband went in and saw Joy W. the Optical Store Manager and was blown away by the excellent customer service and attention to detail - The technology used was incredible! He was in and out in an hour even when the computers went down! Thanks Joy for the WONDERFUL customer service! I will be sending more people your way!!! Kudos!
Horrible experience! I made a 1 o'clock appt, showed up at 12:45, didn't get my exam until 2 because the slow assistant had to have me wait while she took forever calculating a price that wasn't even right. Then when I called they said they forgot to charge me my copays so they couldn't send it to me. All this for them to spend 5 minutes taking a pic of my eyes. And I still didn't even get glasses! Incompetent people!
This has the worst customer service I have experienced. I ordered eyewear from them. The prescription was incorrect and had to resend them in twice. A few months later the nose piece broke and I called several times, no answer. The next day I went to store...waited for an hour. No one in department! I rang several more times. I will never use them again!
This place is nice, convenient and fast. The technology to check my eyes was also easy and fast and the one person working it all was amazing, friendly and upbeat. She made me feel comfortable and it didn’t seem as though I waited long, even when she was helping others. Plus, my prescription was ready faster than I thought! I’ll definitely come back in the future.
Frequently asked questions about JCPenney Optical
How is JCPenney Optical rated?
JCPenney Optical has a 4 star rating with 13 reviews.
When is JCPenney Optical open?
JCPenney Optical is closed now. It will open at 10:00 a.m.
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