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Jacuzzi Group
- Consumer Goods
- Irvine, CA
About this business
Location details
17872 Gillette Ave #300, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
horrible customer service
We had the worst experience from mgmt at your Seattle branch. In Dec 2024 we decided to get a walk-in shower because the salesman we had was so convincing and a wonderful person to deal with his name Kailen. Once we signed the paperwork, the contract along with payment in full was demanded before the end of the month. Our installation was delayed and delayed until May 2025. We made many attempts to contact mgmt and received no responses. We finally reached a person by the name of Dusty who managed to get us a $500 inconvenie... read more
Why are people writing one star reviews on this page? It is manufacture page not the company!
I wanted to share a frustrating experience I had with a Jacuzzi product, in case you’re considering purchasing from them. I bought a Jacuzzi Linea® 60 in. x 36 in. Soaker Alcove Bathtub with Right Drain in White for my house at a cost of $1,397.25. Within a year and a half, the toe tap drain stopped working. When I contacted their customer service, I was shocked to learn that the warranty on the drain was only 90 days. It’s disappointing that such a well-known brand doesn’t stand behind their products for longer, especially ... read more
The customer service for this company is terrible. They are non-responsive to emails and other forms of communication. When you are able to reach someone they are rude, dismissive of your problems and blame the dealers. Their “warranty” is a joke ( they’re quick to point out the fine print). Good luck trying to address a problem, they string you along for weeks, with no real solution. Do yourself a favor and think twice before you spend this kind of money with this kind of “company.” Stick with your bathtub, it’ll be more re... read more
Frequently asked questions about Jacuzzi Group
How is Jacuzzi Group rated?
Jacuzzi Group has a 1.9 star rating with 21 reviews.
When is Jacuzzi Group open?
Jacuzzi Group is closed now. It will open tomorrow at 8:00 a.m.
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