Jackie Cooper BMW Service & Parts Center

wang shasha 

on Google

2 weeks ago

The service here is really bad. I didn't know that the inspection needs to be paid. He didn't tell me. My friend is here, and we haven't heard that the inspection needs to be paid. Finally, I gave them $216 for the examination fee. If I had known that the inspection would be paid, I would not have put it there. Just a month ago, I repaired the car for nearly a month because of the problem of the air conditioner. This time, because the rear air conditioner could not be controlled, they only told me to put the car there and pi... read more

Steve Armstrong 

on Google

3 months ago

My wife had an X5 which we enjoyed. We had terrible experience with the service department. It was bad enough that we stopped buying BMW and switched to a Denali. I would regard their actions towards us as adversarial and reluctant. The 3.7 stars I see on google review as I write this review is generous in my opinion. 

Brian 

on Google

4 months ago

Great! 

J Jarman 

on Google

4 months ago

I was suggest avoiding this particular service center. If you can find Bmw service somewhere else that’s where you should go. The people here are inefficient non-communicative and simply unpleasant. They will set an appointment months out and then keep your car for days and days without touching it, they need to make a change. I even reached out to their service manager, who failed to follow up with me and truly let me down. They used to be a good service center. These days they are not.