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Inver Grove Ford

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2 reviews
|Car Dealers|Inver Grove Heights, MN 55077 United States

4725 S Robert Trail, Inver Grove Heights, MN 55077 United States

(651) 451-2201

Open now:8:30 am - 8:00 pm


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Inver Grove Ford is the premier Ford and used car dealership in Inver Grove, MN. We take great pride in providing a selection of the most popular Ford vehicles like the Ford Explorer, Escape, F-150, Ranger, and more. In addition to our new Ford for sale, we also have a well-curated selection of high-quality used cars for sale near you. Our used car dealership is filled with cars that have undergone a thorough inspection and reconditioning process. We also have a state-of-the-art service center to handle all of your vehicle repair and maintenance needs.

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2 reviews
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Frances M. review for Inver Grove Ford
Frances M. on BBB

6 months ago

09/27/2022, 03:15 AM
I called Inver Grove Fordto check on prices for an oil change. I was quoted ***** When I took my car there they tol me it was *****. I said that is a rip off, but to go ahead and change the oil and it would be my last time there. I asked them to wash my car also and they said no. I said that was bull and then the manager came and got me and told me they refused to change my oil. What kind of customer service is that? They were very rude and I will let everyone I know never to deal with them. I posted it on social media and there was NOT one good review! Shame on them I give them 0 stars!
Business Response:

We are sorry we were unable to satisfy your needs. We did refuse service to you on 9/27/22 because of your behavior towards one of our employees and subsequent behavior on our show floor. We have a very high customer satisfaction score with **** as well as a ****** rating of 4.6. There are no **** dealers in the ********************** higher. We are aware of your social media post. We service over 100 vehicles a day and overall, our customers are more than satisfied with the service we provide.

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Karen G review for Inver Grove Ford
Karen G on BBB

2 years ago

09/02/2021, 01:40 AM
I'm writing just about Eric one of the managers of service. I found it very difficult to read that he may have acted in a abrupt or aggressive behavior. I have had quite a few issues with my vehicle (I will rate that at a later date)and didn't always come in with the best of attitude. I always have delt and still do with Eric he's polite and has a calm demeanor. He is the only reason I stayed calm! So on the bad review maybe he had a bad day we all have them! J/S I believe my vehicle was built on a Friday and everyone left early and forgot where they left off on it on Monday.! Right Now for me Thank God for Eric!
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