Intrex Computers

Martha B. 

on Citysearch

10 years ago

Very poor service to customers and not really great at tech repair, either. I have been in a few times as it is convenient location, but I got charged more than estimated repair, and they made no effort to accommodate me. I will take my business elsewhere in the future. 

Tony L. 

on Citysearch

11 years ago

Poor Customer Service: I was in there a few days back (at the Cary location) when I had questions about some products I was going to buy. The phone rang and the sales person STOPPED helping me to help the person on the phone. When he was done, he was ringing up my purchase when the phone rang again....so he STOPPED helping me to help the person on the phone. When he was done, I told him that I still had questions about these items before I bought them. I was asking him questions when the phone rang again. I told him that I w... read more

Kbaron 

on Citysearch

14 years ago

Satisfied customer for over 10 years – I am a long time customer of Intrex, and this review is way overdue. I shop in at least 3 Intrex locations in the triangle and triad several times a year, and never had anything but good service. They have a great variety of products, a good mix of generic and brand name items. It's always nice when something fails to have a local store to run to and get that part on the spot. They have built 4 custom computers for me so far and I will never use any other brand of PC. My favorite thing ... read more

skatmeister 

on Citysearch

15 years ago

Interesting business practices – While they may not be perfect, they try... 

bulldawg0278 

on Citysearch

16 years ago

Be careful using the Durham store. – This happened in the Durham store, but the distract manager did not want to do anything about it. I had sent in a laptop to them to have the power jack replaced. They replaced the jack and then called us saying that they needed a Bios password. The problem is that there has never been a Bios password installed be me. It has never asked for one before I took it to them. Now I am not saying that they installed one but seeing as how it was not there before I have only one conclussion; that s... read more

colayankee 

on Citysearch

16 years ago

Home fo the restocking fee – I wet into the store to purchase a power cord for my laptop. I gave the tech the manufacturer and model number of my laptop. He then sold me the recommended power cord. When I got home it was the wrong cord. I brought the cord back and was charged a 15% restocking fee for the item. It turns out the store did not have the correct cord. I can understand the restocking fee if I was the one to make the selection, but when a store employee makes the selection, why should I pay for his mistake? I went ... read more

oceanselv 

on Citysearch

16 years ago

The store for excuses and no customer service – Be very wary when you bring a computer into this store for a repair. This store cares more about making excuses for their poor customer service and deceptive billing practices than doing the right thing for the customer.For those who do bring their computer into the store expect to be told the total amount of your repair and then when you actually come in and pick up the computer you will have a balance due. It seems the total you will be given only includes parts, labor and a ... read more