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Intermountain Health Good Samaritan Hospital
- Lafayette, CO
About this business
Location details
200 Exempla Cir, Lafayette, CO, 80026, United States
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RecommendedFirst of all I received a call from Tosha (super nice and very informative) to schedule my MRI. Everyone was exceptionally nice and very patient with me. I was a little nervous because this was a 1st for me and they put me at ease immediately. I would recommend them to all my family and friends!!
Quick to answer the phone; got in and out in 15 minutes. Technician was very kind and explained each step.
Business response:
Thank you for your feedback. We are committed to providing quality care and ensuring the highest customer satisfaction.
The staff is very courteous and explanatory. I would definitely recommend Touchstone to my family and friends! I’ve had 4 MRI’s and an ultrasound since February. Each experience has been pleasant. I don’t usually know the name of the techs, but I saw a tech named Josh today and he was amazing!
Business response:
Thank you for your feedback. We are committed to providing quality care and ensuring the highest customer satisfaction. Because we respect the privacy of our patients, it is our policy not to respond to comments made, by any persons, in a public forum. To discuss a matter in private, please contact the center manager at our McKinney facility at (214) 250-5090.
Had an appointment at 2:15 today, was told to arrive 15 minutes early to fill out paperwork. At 3:00 I was still waiting for my appointment, handed them my paperwork and walked out. Worst ever!!!!!
Business response:
Thank you for your feedback. We are committed to providing quality care and ensuring the highest customer satisfaction. Because we respect the privacy of our patients, it is our policy not to respond to comments made, by any persons, in a public forum. To discuss a matter in private, please contact the center manager at our Mesquite facility at (972) 289-5558.
They are billing me twice for a service that is included for my insurance agreed price. After multiple calls to billing they cannot explain why. The customer service is awful!!!!
Business response:
Thank you for your feedback. We are committed to providing quality care and ensuring the highest customer satisfaction. Because we respect the privacy of our patients, it is our policy not to respond to comments made, by any persons, in a public forum. To discuss a matter in private, please contact the center manager at our Richardson facility at (972) 744-0882.
I’ve spent a lot of time here over the past 4 years, taking care of my elderly parents. I’ve had great experiences, even in difficult times but lately, not impressed. Between rude doctors, dysfunctional nurses and staff, but today takes the cake. With Covid-19, I haven’t been able to assist my mom with her medical treatments. She had a follow up today and we weren’t sure if I’d be allowed to accompany her. I sent her upstairs while I parked the car. I told her that if I could come up, I would. After parking I went to the scr... read more
Business response:
We're very sorry to hear about your experience and appreciate your feedback. If you'd like, please reach out to our Office of Patient Experience at 801-442-3005 or by emailing patientfeedback@imail.org. We look forward to hearing from you.
A tremendous professional staff from day 1, addressing the immediate ER Covid-19 admitting my brother, Adam on April 17th, 2020. Escalated immediately to CC ICU, a proven, focused team of physicians and staff provided the vital care throughout 84 days of critical care battling the daily complications Covid 19 created. Instrumental in the care and gifted knowledge/experience along with God's will is the reason Adam survived under Lutheran Medical Center's care. A variety of specialists that were involved attending to and over... read more
Dr. Richard Gerry from General Trama Surg is very rude and does not have any bedside manners conducting with patients. He stated to the nursing staff and everyone in the office that I was a "blah blah blah case" from the hallway when the nursing staff was explaining my case. Then he entered my room with a rude attitude and attempted to talk to me like I am a idiot by asking "what would you like me to do" Well if I knew the answer I would not be wasting time and money sitting in his office. A****le!
Best hospital in Utah!!!! State of the art facilities, all Dr’s & Specialists educated & trained w current, most up to date technology & medical practice. I highly recommend! My neurologist Dr KogeLshatz is excellent & helped diagnose my carpal tunnel.
Business response:
Julz, we're happy you found our staff to be so supportive during your experience here. We will definitely pass on your comments to our team! Have a great day!
Frequently asked questions about Intermountain Health Good Samaritan Hospital
How is Intermountain Health Good Samaritan Hospital rated?
Intermountain Health Good Samaritan Hospital has a 3.5 star rating with 1,440 reviews.
When is Intermountain Health Good Samaritan Hospital open?
Intermountain Health Good Samaritan Hospital is open now. It is open 24/7.
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