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Intercoastal Neurology Group
- Medical Centers
- Sarasota, FL
About this business
Location details
2881 Hyde Park Street, Sarasota, FL, 34239, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took my son to see Dr. Cantero for an early appointment, seeing he has been having more seizures than normal. Right when my son went to check in the lady behind the desk was so RUDE. Never said hi or hello just quick asked him for his insurance card. He told them he is self pay. The lady Rudely said WE WILL COLLECT PAYMENT AFTER YOUR APPOINTMENT. I made a face towards her, never have had to pay right away, they always bill me and then I pay the bill. Never had a past bill with them. Love Dr. Cantero but the office staff need... read more
I spoke with someone named Susan on the phone today. She was cutting me off, saying she doesn't need to hear any background information which was very important info she needed to hear. Honestly the worst customer service I have ever received. She came at me with attitude from the start of the conversation. Asked her if they could do a pre authorization that day and she said "I can tell you right now, thats not happening today." I was so shocked on the unprofessionalism.
I spoke with someone named Susan on the phone today. She was cutting me off, saying she doesn't need to hear any background information which was very important info she needed to hear. Honestly the worst customer service I have ever received. Maybe she was having a terrible day? She came at me with attitude from the start of the conversation. Asked her if they could do a pre authorization that day and she said "I can tell you right now, thats not happening today." I was so shocked on the unprofessionalism.
Despite the fact that Dr. Gonzalez seems to be a good doctor, I only met him at the hospital. He asked that I contact his office and he wanted to see me within three weeks. I made multiple calls to his office. You can never speak to anyone there. I finally called my orthopedic office and asked him to call them. When they called back, I was not at home and they asked me to call the same number that didn’t answer before. Six weeks after my surgery and after I had given up seeing Dr. Gonzalez, I received a letter saying that th... read more
Mixed reviews. It is literally impossible to contact this office over the phone. Half of the minimal front desk staff is amazing and helpful, while the other half is rude, condescending and downright lazy. Receptionists shouldn’t discourage patients asking questions or instruct them to do tasks that are for the company or that particular employee. The receptionist was disgruntled from the beginning of our encounter. She told me I needed to find my provider in the office for a doctors note and wasn’t capable of writing an app... read more
Frequently asked questions about Intercoastal Neurology Group
How is Intercoastal Neurology Group rated?
Intercoastal Neurology Group has a 2.3 star rating with 26 reviews.
When is Intercoastal Neurology Group open?
Intercoastal Neurology Group is open now. It will close at 5:00 p.m.
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