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Insomnia Cookies
- Desserts
- Stillwater, OK
About this business
Location details
215 S Washington St, Stillwater, OK 74074, Stillwater, OK, 74074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 3:00 a.m. | |
| Fri | 11:00 a.m. to 3:00 a.m. | |
| Sat | 12:00 p.m. to 3:00 a.m. | |
| Sun | 12:00 p.m. to 1:00 a.m. |
I usually love Insomnia Cookies, but my recent visit was really disappointing. The server who helped me was extremely rude and clearly didn’t want to be there. She acted annoyed when I ordered and was short with her responses the entire time. It honestly made the whole experience uncomfortable. I get that everyone has bad days, but customer service still matters — especially at a place that’s usually so friendly. Definitely not the warm late-night cookie stop I was expecting.
The worker was extremely rude when we went in and order cookies, I was told there wasn't enough of one cookie, which I understand, but there was no need to have extreme attitude and rudeness from the worker when I asked, also there was no need to throw the box over the counter. The customer service is extremely lacking if insomnia is going to allow people to be rude to guests.
Placed an online order of 75 cookies online and was quoted a 47 minute delivery time. After 50 minutes, I checked the tracker and my order was still in preparation stage. I called the store and was immediately told my order was too large to be placed online- no way it was going to get delivered. I asked how many cookies I could have delivered right away and was told none - nor could they advise me of a time in the future when my order could be delivered. Yet they have a tracker that sets time expectations?!This is my first t... read more
Frequently asked questions about Insomnia Cookies
How is Insomnia Cookies rated?
Insomnia Cookies has a 4 star rating with 263 reviews.
When is Insomnia Cookies open?
Insomnia Cookies is open now. It will close tomorrow at 3:00 a.m.
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