Inova Primary Care - Crystal City

Emily Lucie 

on Google

5 months ago

After booking a PCP appointment nearly 3 months prior, providing all my insurance information multiple times, doing all of my check in and intake paperwork and having my appointment confirmed the week prior to my visit, I was called DAYS before my appointment to inform me that my appointment would be cancelled with no reasoning provided. When I called the number back to reschedule my appointment as requested(which goes to a calling center nowhere near and not in direct contact with the facility) the woman on the phone gave h... read more

BB Hamer 

on Google

5 months ago

I am not surprised they received a low star rating on Google reviews. My experience today was terrible. I had an appointment at 3:00 p.m. I did not get to see the OB/GYN doctor (Dr. Irving Natasha) until an hour after my appointment time, even though I was 15 minutes early. (1 hour and 15 minutes late for my appointment). Avoid this place. The only reason I come to this place is because it's walkable to my apartment. 

Yuna Wong 

on Google

7 months ago

Office scheduling is TOTAL CHAOS. I just out that my scheduled in-person visit with Dr. Jilani was switched to virtual at the last minute while I’m standing here at the CLOSED office. The INOVA operating tells me it was switched to FALLS CHURCH and doesn’t care if you live or die. The is the SECOND TIME they have either dropped my appointment or switched the format the last inure. Dr. Jiliani seems to have a habit of not being available or switching without explanation to tele visits at the last minute while the staff can’t ... read more

debbie ittner 

on Google

8 months ago

All Inova cares about is making money and billing for more and more appointments. I tested positive for Covid and they said I would have to do a zoom call to get a prescription. They billed my insurance company $200 for a 5 minute zoom call, where all the NP did was call in a prescription. Then not one person would return my call to discuss. I had to go back recently for a pre-op appointment—last one ever with this group. The doctor could not have been any colder. Refused to write a prescription for two medications I asked f... read more

Courtney Weatherby 

on Google

9 months ago

Good experience with Dr Jilani and the staff when I had to pop in for a quick health check over a bad flu/cough. Their office was efficient and all the staff were polite and helpful while I was getting seen. I usually go to another Inova location, but would definitely come back here again.