Inova Laboratories - Oakton Primary Care

Granville Rouillard 

on Google

10 months ago

Excellent service many times I’ve been there. The administrative and labs technicians he in exceptionally kind. I don’t want to rave too much about them because they’ll get real busy. 

Michael Wautlet 

on Google

a year ago

Today, my wife experienced the worst customer service of any laboratory. The front staff are extremely rude, shouting "sit down, sit down." My wife was told appointment times don't matter; you just have to wait. Overall, a horrible experience and a surprise the business can stay open with such lack of any empathy by the staff. 

Bethany Robinson 

on Google

a year ago

Everyone here is so nice! I made an appointment for later in the afternoon but called ahead to come in earlier because I was fasting. Adrian called me right back to let me know I could come in at any time. When I arrived they got me right in and the draw was smooth and painless. Adrian chatted with me the whole time to distract me. I was done quickly and on my way in less than 10 minutes. Thank you so much for a pleasant experience! 

Jessmy Farooq 

on Google

2 years ago

Horrible service the people at front are super rude they put me on hold for several times for more than 30 minutes !!! then I asked if the can look at my chart to make an appointment for a test or give me the instructions for a saliva kit and because they were at 4.12 pm almost closing she said no ,she cannot do it c'mon like I never been in other facilities of INOVA avoid the drama and go somewhere else there is millions of labs. to be begging service to one who hires bad personnel.