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INFINITI of Englewood
- Englewood, NJ
About this business
auto dealership selling and servicing new and pre-owned cars
Location details
60 Rockwood Place, Englewood, NJ, 07631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I traded my vehicle in October 2024 for another vehicle and it is now January of 2025 and the vehicle I traded in has not been paid off. I have been getting calls from the loan/bank office regarding my past loan because this company has failed to pay off the vehicle I traded in. I have repeatedly attempted to contact the office via phone calls and emails without success. This business is unprofessional and poorly managed. It is unfortunate they continue to conduct business and many fall victim to their corrupt practices. I d... read more
Business response:
Your payoff is being processed this week due to an internal error in accounting. If you need to contact me pls call me at ************. I will reach out to you when the payoff has been completed.//*******
Lease Return Nightmare - Avoid This Dealership I returned my leased INFINITI QX50 to INFINITI of Englewood on 11/23/24 as agreed. However, they failed to report the return to Infiniti Financial, resulting in 2 months of additional charges and damage to my credit. As well as *** believing I still have the car in my possession with no insurance coverage and threatening to suspend registration.Attempts to resolve this issue have been met with complete disregard. Phone calls go unanswered and messages are ignored. A complaint ag... read more
Business response:
You notified us today 1/3/2025 of the mistake. I correct it myself personally and gave you the required documents. We apologize for the error.
Should be a 0!!!We traded in a *** on 10/8/24 and purchased another *** from Infiniti of Englewood. As of today 12/3, the car we traded still has NOT BEEN PAID TO *** FINANCIAL! We have already made another car payment & coming up on another for a car We DO NOT OWN in order to not ruin our good credit!!We have attempted to reach them in person, by email and by phone numerous times and when we spoke to the salesperson he continued to tell us it was being paid next week. This is UNACCEBTABLE business practices!!! We CAN NOT be... read more
Infiniti of Englewood is affiliated with *************** I purchased a vehicle at ************** on 6/15/24, the car was financed through Infiniti of Englewood, today 7/27/24 a month and 6 days later, the car has yet to be registered with NYS DMV and I need to understand how I purchased a vehicle from this dealership and cannot legally operate the vehicle due to expired temporary plates and no valid updated registration. absolutely nothing is being done to rectify the situation. The salesman **** continues to give me the run... read more
Business response:
We are not affiliated with *************** We are only their agent. Pls contact Venture directly for a status on your plates.
I saw a car online I wanted. It was listed as $26,107. Don't ever trust their listed price. It's clear deception!! I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 600 ( price after a $500 promotion discount) plus taxes. On their website they disclose in fine print a $850 document fee. What Infiniti of Englewood doesn't disclose is the EXTRA $2,900 of other fees, for which they said was MANDATORY that they wanted me to pay. They should have included all of these fees in the advertised price ... read more
I saw a car online I wanted. It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i'm ready to buy the car thinking I may pay somewhere near to $28,000 plus tax at most. Look at the bill they gave me. It went from $26,806 to $36,583 after tax! Almost $10,000 more than the listed price online! Worthless $1,595 "gps fee", I told them I didn't want it and they said it cost $450 to remove it. $850 documentation fee, what a joke, this f... read more
Business response:
All fees are disclosed at time prior to sale.
THE WORST DEALER TO BUY A CAR FROM!!!!!!!!! The manager ***** and sales worker ******* was not helpful at all . All they want is your money and dont even try to help their customers. I was better off going to a side dealer and getting a car with 200k miles. ***** mistake i made and hopefully anybody reading this WONT! make the same mistake. The customer service at this dealer is terrible. I knew something was fishy once i seen ******* trying to purchase a watch in my face after they made 3 grand from a upside down deal. Than... read more
Business response:
Please contact me so we can discuss further. I wwill be more than happy to help you.
Pleasant, professional experience. ******* was great explained everything in detail. Very professional. i will buy here again. Upfront, personal, no gimmicks. Just a good deal.
Business response:
Thank you for telling us about your recent experience. We try at every sales to exceed your expectations.
Do not buy from them! They are horrible! Once they get your money they no longer care about good customer service! *****************, the sales manager is a liar! He was supposed to ground my car that I returned after my lease was up so I would not have to make a payment on the old car and my credit would not get screwed but of course he did not do that! Him and ******** are the worst! Do not go to these salesman! Do not buy from here!
Business response:
Pls be advised your vehicle was grounded on 12/12 at 8:47am./*******
Frequently asked questions about INFINITI of Englewood
How is INFINITI of Englewood rated?
INFINITI of Englewood has a 4.3 star rating with 3,007 reviews.
When is INFINITI of Englewood open?
INFINITI of Englewood is closed now. It will open at 9:00 a.m.
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