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INFINITI of Englewood
- Englewood, NJ
About this business
Location details
60 Rockwood Place, Englewood, NJ, 07631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have had a bad experience with my 2019 QX80 for going on two years now. The battery continues to die and I have been left stranded at night on multiple occasions because of this poor charging system that they put in the truck when it was built. I was only able to get a battery from Infiniti in January 2025 because I had my SUV towed to their facility on a flatbed. I took these steps because each and every time I took it to the dealership I was told that it passed the battery test. Even after getting the battery in January ... read more
I strongly advise anyone considering Infiniti of Englewood to think twice before doing business here. I purchased a car from them a couple of years ago and bought an extended warranty that I later decided to cancel in October 2024. They promised me a refund of about $3,200 for the canceled policy, but it took them over six months to even send me a partial refund. When I finally got a check, it was short by a few hundred dollars, and they blamed administrative errors. They never made up the difference because they didnt cance... read more
I recently purchased a 2020 ************* and had a great experience. The team provided outstanding customer service and attention to detail
They force you to buy a $3,000 dollar 6 month guarantee then dont honor itmy car needed a new thermostat 2 months after purchasing the car at a cost of $1080 and they wont return calls. I was also owed have the money for a new key on my vehicle. For 2 months i have been waiting for my check for $260 for that and they tell me its getting overnighted every time i do talk to them. Worst dealership ever!! Stay away!!
I sold my car to this dealership in 2/22/25 and as of today 4/22/25 they have not made the payoff payment to the bank. I have not been given an answer as to why it has not been paid off. I have delt with sales rep **** F, and manager ****. They were no help. Now I am dealing with manager *******. I pray he can resolve this. Also made a complaint with the ****. Hopefully I will get this paid asap. I feel like I have been robbed!
Take your *********** elsewhere! (READ UPDATE)***** ******* is very disrespectful and Im honestly surprised he has a job in customer service, Id give 0 stars if I could, I hope he gets some training in customer service. I also agree with the other reviewer, these people treat you like youre less than them, its disgusting and people shouldnt be judged by how they look Im highly disappointed, Id vacuum the beach before I let this location touch my car again. Im HIGHLY Disappointed!UPDATE: after speaking with the district manag... read more
I traded my vehicle in October 2024 for another vehicle and it is now January of 2025 and the vehicle I traded in has not been paid off. I have been getting calls from the loan/bank office regarding my past loan because this company has failed to pay off the vehicle I traded in. I have repeatedly attempted to contact the office via phone calls and emails without success. This business is unprofessional and poorly managed. It is unfortunate they continue to conduct business and many fall victim to their corrupt practices. I d... read more
Business response:
Your payoff is being processed this week due to an internal error in accounting. If you need to contact me pls call me at ************. I will reach out to you when the payoff has been completed.//*******
Lease Return Nightmare - Avoid This Dealership I returned my leased INFINITI QX50 to INFINITI of Englewood on 11/23/24 as agreed. However, they failed to report the return to Infiniti Financial, resulting in 2 months of additional charges and damage to my credit. As well as *** believing I still have the car in my possession with no insurance coverage and threatening to suspend registration.Attempts to resolve this issue have been met with complete disregard. Phone calls go unanswered and messages are ignored. A complaint ag... read more
Business response:
You notified us today 1/3/2025 of the mistake. I correct it myself personally and gave you the required documents. We apologize for the error.
Should be a 0!!!We traded in a *** on 10/8/24 and purchased another *** from Infiniti of Englewood. As of today 12/3, the car we traded still has NOT BEEN PAID TO *** FINANCIAL! We have already made another car payment & coming up on another for a car We DO NOT OWN in order to not ruin our good credit!!We have attempted to reach them in person, by email and by phone numerous times and when we spoke to the salesperson he continued to tell us it was being paid next week. This is UNACCEBTABLE business practices!!! We CAN NOT be... read more
Frequently asked questions about INFINITI of Englewood
How is INFINITI of Englewood rated?
INFINITI of Englewood has a 4.3 star rating with 3,353 reviews.
When is INFINITI of Englewood open?
INFINITI of Englewood is closed now. It will open at 9:00 a.m.
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