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INFINITI of Beachwood
- Automotive
- Beachwood, OH
About this business
Automotive Retailer specializing in new cars, used cars, parts and service. Serving Cuyahoga, Summit, Geauga and Portage County plus many more.
Location details
25900 Central Pkwy, Beachwood, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Work that was unauthorized was performed and I was charged inappropriately as a result. The dealer claims I was contacted before work was performed but that is blatantly untrue as I have the time stamped charges showing they were sent at 1:02 PM after bringing the car in at 8:30 AM and then I was called (also time stamped photo) at 1:21 PM to tell me to pick up the car as all service was completed. I specifically asked for a tire rotation and an oil and oil filter change. I asked the dealer to check my HVAC as it was recentl... read more
My experience at Infiniti of Beachwood was the worst customer service that I ever had to deal with. When I pointed out to Alex ***** who I was told was the GM but it seems has another role, that I was not contacted about the costs for repairs and maintenance in order to first approve them, his response demonstrated a total lack of customer service. I was contacted about my repair costs via email at 1:02 pm. However at 1:06 pm I received a call that all repairs were already completed and I could pick up my vehicle. There were... read more
Business response:
The vehicle was brought in for repairs and a list of customers requested repairs were listed at the time of the write up. Customer was notified that the repairs he requested were done. The items completed were authorized at the write up. NO ADDITIONAL WORK WAS DONE OTHER THAN REQUESTED ITEMS! As far as the 3 percent goes the consumer fails to mention that the repair order was discounted more than the 3 percent to accommodate the charge. The customer went and got his checkbook and paid but still got the 25.00 off. There is si... read more
They pulled the same thing with interest rate,they charged me for that special Coating which I no choice but the biggest thing is it had a whining noise when I test drove it,I thought because it has the big 6.2 motor it was normal.. NO inow have an appointment with gmc to have the tranny pulled,I bouthis truck 2 weeks ago and the front brakes r pulsating so they turned them,still doing it and last thing,they advertised the vehicle with a nice hard tanoe cover..advertised with picture,when I emailed the owner he basically sai... read more
Business response:
This review is very untruthful. special coating is advertised with that coating 100 percent completely disclosed. Transmission work is covered under factory warranty. The brakes had a slight pulsation, and we took care of that repair at no charge. The tonneau cover on the vehicle was replaced with a new one and the customer was thoroughly explained this while purchasing the vehicle. No business owner would tell customer to go******* complete fabrication....
I called in to get information about turning my lease in early and upgrading to a newer model. The sales person Tamara was very attentive and engaging and I said to her I wanted to find out if the numbers work for me before wasting her time and mine coming out. I've had 3 or 4 NEW cars from Infiniti of Beachwood. The Infiniti I'm in now, I did the entire deal over the telephone and all I did was go in to sign the papers and pick the car up, so I guess I was expecting the same thing this time. Well apparently Tamara wasn't. S... read more
If there could be anything below a one star that is what I would give them. Other bad reviews are 100 percent correct. They only call you until they get your money. They raised the price of the car the car after I got financing. I got financing through a bank and they got financing through the same bank and were going to charge me more percent, Then they trick you into buying this special coating that is supposed to be on the car, by saying they put in on all car, then make you pay for it. The owner was supposed to call me b... read more
Unprofessional and rude to customer. Don’t ever return your phone calls. After buying car there was was a piece missing from windshield wiper blade and it was two weeks after buying car so called they had me send photo of it not reply for week. So I went in to dealership told me I had to pay $50. I was complaining so Dan the Sale manager told me he don’t care if I ever buy a car there again. After I spent $30k for this car. Go to somewhere who appreciate your business!
Business response:
The vehicle was delivered with all equipment being present and operating as normal. A piece of the windshield wiper was lost weeks after the customer took delivery, and they insisted that we replace it at no cost to her. We ultimately offered to replace the wiper at no cost to her. Dan, nor any member of the team ever suggested, or said that that we "didn't care if they ever purchased a vehicle again".
great staff, and obliging facility- I enjoy doing business here
I purchased a 2018 Expedition. Justine was my salesman and she took great care of me and answered all of my questions. I plan to do all future business with them.
Infinity of Beachwood provided horrible service. The glass mirror on my driver side was broken and the back cover to the mirror on my passenger side had been stolen off my car. I ordered the mirror and the cover in October of 2021. It is now March of 2022 and just picked up both parts from them. Once the order was placed they never called to let me know that the parts arrived. I decided to call. They ordered the mirror and forgot to order the cover. They place that order and state they will call when it is in. They never cal... read more
Frequently asked questions about INFINITI of Beachwood
How is INFINITI of Beachwood rated?
INFINITI of Beachwood has a 4.3 star rating with 1,343 reviews.
When is INFINITI of Beachwood open?
INFINITI of Beachwood is open now. It will close at 6:00 p.m.
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