This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
In Step Behavioral Health Sc
- Counseling & Mental Health
- Saint Charles, IL
About this business
Location details
2455 Dean St, Saint Charles, IL, 60175, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:30 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This place will charge you $350 no show fee if something happens all of a sudden and you can’t make your appointment, even if you inform them. Front desk had attitude, one of the staff took the phone away from the one I was talking to and started telling me if I don’t agree with their policy I should find another location. Didn’t she ever learn not to snatch the phone away from someone while they’re on the line??? Furthermore she said the therapist isn’t tolerant of clients canceling, even if it’s well before the 24 hour tim... read more
I cannot say enough wonderful things about Dr. Pollyanna V. She has truly changed my life by helping me find the right medications. Throughout the entire process, she was incredibly patient, kind, and understanding. She always took the time to listen to my concerns, answer my questions, and make me feel comfortable and supported. What sets her apart is how much she genuinely cares about her patients. She never rushed me and worked with me every step of the way until we found the treatment that was right for me. Her compassio... read more
Too many employees in the very small front office which causes them to steps on each others toes and communication to get jumbled. Only one actual Medical Doctor. Just a bunch of cold, non compassionate Nurse Practioners. Also, not open past 5pm or on weekends so if you work a normal 9to5 job then it's impossible to get an appointment. The girls don't seem confident when answering patients and have to ask the practice manager every time. Very annoying. Seems micro managed. Also, billing is terrible. They do not collect when ... read more
5 stars for In Step Behavioral Health!!! I find all the therapists, doctors, and nurse practioners at this practice very welcoming, friendly, & warm with a very organized, inviting office. The waiting room has the perfect amount of light! I have found many waiting rooms to be dated and dark like a dungeon, which is not welcoming. I also think the ladies in the office go above and beyond for patients, this is not a practice with long waiting lists, long wait times, and unreturned phone calls. It is hard to find such genuine a... read more
In Step has been an amazing experience, best place I have been to yet! Dr. Andrew Phillips is a wonderful therpaist. Im making the most progress I ever have in therapy, and he is to thank for that. The guidance he offers is insightful and I couldn't be more grateful! Polyanna is also an amazing psychiatrist, she was immensely helpful when talking with me and finding something that would work for me. She consistently checks in and is always available if adjustments, questions, or another appointment is needed. 12/10
Frequently asked questions about In Step Behavioral Health Sc
How is In Step Behavioral Health Sc rated?
In Step Behavioral Health Sc has a 2.7 star rating with 79 reviews.
When is In Step Behavioral Health Sc open?
In Step Behavioral Health Sc is closed now. It will open on Monday at 8:30 a.m.
Browse nearby in Saint Charles, IL
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com