ljbiz on Citysearch
16 years ago
06/19/2007, 03:40 AM
Terrible customer service, highly un-recommended – Yes they had great prices, but it was never worth the pain that I went through trying to get my labels. First they were shipped to the wrong place, and instead of doing the logical right thing and reprinting and reshipping them to me, they waited and waited never telling me what was going on. Supposedly they were trying to get the labels back from where ever they arrived. Okay so is this my issue or theirs to solve?
Finally Dave (unhelpful) says okay we'll reprint them for you. What shows up (several days later then promised) 50 labels on easy to scratch paper (not the 2000 high quality ones that I ordered and he promised to ship). More phone calls to them, oh and at this point Dave disappears, doesn't return calls or emails. Where are my labels? Are they going to print the remaining 1,950 labels owed or does Dave just think that although I paid for 2,000 I just needed 50?
Finally I reach Andrea (the only helpful person there). Guess what? The remaining labels were had not even gone to press yet. She says she is making sure that they reprint everything correctly. Which thanks to her happens. Though I think things got passed to someone else there and yet more disaster strikes. Adding insult to injury the labels arrive...late - no surprise there (supposedly overnighted though the box clearly says "GRD"...hmm I think that means "Ground") and last but not least, they are printed sidewise on the peel off stickers. Yes they are usable - barely, but this was the biggest waste of time and lost sales for a small savings. It is just not worth the stress to deal with these folks. I am amazed that they have enough successfully completed projects that they can stay in business. I had multiple other projects lined up with them - that they knew about and yet I got this incredibly awful service.... highly un-recommended.