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Illustrated Salon Spa
- Spas
- Seattle, WA
About this business
Named 2008 "Salons of the Year" by Salon Today, Illustrated Salon Spa is striving to become one of the best salons in Seattle. Featuring stylists and specialists with amazing experience and credentials, and calming views of Seattle's Green Lake Park, Illustrated Salon Spa provides the ultimate salon and spa experience. Showcasing a diverse group of stylists and specialists, our staff is expertly trained, not only in the latest techniques, but also in the exemplary customer service that you deserve. Choose from a variety of i... read more
Location details
7900 East Green Lake Dr N, Ste 103, Seattle, WA, 98103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AVOID THIS PLACE. Unless you like to be lied to, then maybe swing by. I've never been treated so poorly.
Best of all time – I really had not had time to take proper care of my skin. I have been looking for a place to go and get a good facial. A friend recommend I go here and book an appointment with Emily. When I got there, Emily came up and greeted me. She was very pleasant and friendly. I was a little nervous having not gone to her before. She was great at putting me at ease. The best part is that this was the best facial I ever had. Emily works absolute magic! It felt absolutely wonderful and my face looked radiant. I will d... read more
You might as well do-it-yourself blindfolded, – First of all, the moment I walked into the salon, a Vietnamese man, who I assumed was the owner, snapped his fingers at me and pointed to a chair, very rudely while he talked on his cell phone. I sat down on one of the couches and started flipping through the magazines they had to offer. There was no one else there, it seemed. I have never seen a salon so empty on a Saturday before! After 30 minutes of waiting, my stylist, Jenni approached me and brought me back for my color, c... read more
Business response:
Our goal is to provide 100% customer satisfaction. But this review really puzzled us?! We went through every appointment for the last 4 Saturdays (30+ services every Saturday) to find out this mysterious person that had the exact services but we came up blank. If this was a real client we would like her (?) to contact us. But this sounds too much like a disgruntled stylist we let go for being dishonest.
Cut and color you can trust – I have been going here for a few years now and have always got a great cut and color.
Wonderful relaxing facial – I went to the salon to take advantage of a Spa Wish Gift Card I had received months ago. I looked up salons in the Seattle area and decided to go to Illustrated Hair Salon. I am so glad that I did. Catalina gave me a very relaxing facial and I was very pleased with her technique. I felt like she was very concerned with making me feel pampered. Everything about being there was good! I plan to go back for more relaxing moments.
Great customer service and a GREAT style! – I posted a negative review awhile ago because a stylist that was at Illustrated briefly did a terrible job on my hair (my long-time stylist there had recently moved). The owners saw my review, called me, and offered me a free redo - even though it had been months since my bad experience. That, in and of itself, was amazing - what great customer service! Then, Jennie did my redo and WOW! She is so talented. She understood exactly what I wanted and my hair looks amazing. I will defin... read more
Business response:
Hi Jenny: We are very sorry that you weren't happy with the services provided by Natalya. Please contact us so that we can make you love your hair again. As for Natalya, she had credentials and trainings from Europe such as Vidal Sassoon and Wella International. We are very selective when it comes to hiring. 10/01/2009 Follow up: Hi Jenny: Thanks for contact us. We promise to make you love your hair again. See you soon!
Great Haircut for curly hair! – I recently got my haircut by Christine, at Illustrated Salon on Greenlake, she really took the time to listen to what I wanted to do with my unruley curly hair. She gave a great shampoo and scalp massage and some how managed to tame my wild hair! Thanks a ton! Jesse
Amelia is amazing – Amelia is a truly talented stylist and colorist. with an artist's touch. She takes her time and is creative in the way she cuts and does color. I have never been happier with my cut and color as I have been in the last year. $145 is the most I've ever spent on a partial foil and cut, but I budget it into my life because Amelia is so good. The salon carries good product lines. I also like that nobody pushes any products on me that I don't need.
Great cut--bad liars – Got a hair cut by Jinny--great cut. But when I went to pay, things went awry. The hair cut suddenly cost a lot more than what they quoted me over the phone. I told her what I was quoted over the phone--and she said, "yes but it cost extra for long hair". I was immediately upset--as in this economy, we're all watching our pennies--and no one told me this over the phone. And since when is shoulder length hair considered "long"? I decided I could get over it--but then, I went to pay with my gift certifica... read more
Business response:
Hi Nicole, Thank you for your feedback. We're glad you got a great hair cut from Jennie. She is one of the best hair stylist in Seattle. The issues with redeeming Spa Finder and Spa Wish gift certificates and cards had been resolved in January 2009 and we've been trying to contact you about your refund. Please contact us. Our prices are starting points since everyone's hair is different. It would not be possible to make a exact quote for hair services over the phone. Our stylists would mention about any additional costs prio... read more
Frequently asked questions about Illustrated Salon Spa
How is Illustrated Salon Spa rated?
Illustrated Salon Spa has a 5 star rating with 49 reviews.
When is Illustrated Salon Spa open?
Illustrated Salon Spa is open now. It will close at 6:00 p.m.
Need help? Contact us.
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