IKEA

George T. 

on Yellow Pages

8 years ago

Great inspiration. Great Products. Love this place. Coworker couldn't be nicer. Used their delivery service (which you have to set up after you received the products). Worked well and was only $59.-. Will come back soon! 

Mary I. 

on Yellow Pages

8 years ago

We purchased a Brimnes bed on November 7 -- the hardware was missing. I called and was told the hardware would be sent from the Canton store and would be delivered in 3 to 5 days. The reference number assigned is 32554573. We called again after 7 days and was told the Canton store would be e-mailing me a tracking number and would expedite the delivery. Still waiting for that. And it is now November 24. I know you sold a lot of these beds and I am wondering how many other customers got beds with no hardware. It takes a long t... read more

Christina C. 

on Yellow Pages

8 years ago

Love this place, we'll drive 2 hours just to spend the day browsing and enjoying the high quality and inexpensive food at the bistro. 

Nicole C. 

on Yellow Pages

9 years ago

I will start by saying I'm a long time shopper with IKEA!! I love the furniture and prices compared to the "big box" stores. That being said, my trip to IKEA in Charlotte, SC was the WORST ever!!!!! First, half of the items I was looking for were out of stock (even after I checked the internet for availability). Second, and more importantly, the staff is very unhelpful, uneducated about products and just flat out rude. I had to ask several questions in which every time I asked an employee for information or help their reacti... read more

Judith D. 

on Yellow Pages

9 years ago

I went to buy an armoire and was assured that all the parts were in stock. I paid for next day delivery and when I unpacked, I discovered that the doors were missing. I called the contact number, went through an infinite number of menus and after 30 minutes talked to a human being who said "No, they didn't have the doors." My realtor called, waited 46 minutes and, after insisting, was told that the store would get the doors today from another store and would call me to schedule a delivery. It is almost midnight and I haven't... read more

Chris Y. 

on Yellow Pages

9 years ago

The worst customer service I have ever encountered anywhere from any store. Try to call them. You can't. The just want your money and could care less about you after the sale. 

A G. 

on Yellow Pages

9 years ago

I am now having a nightmare of a kitchen delivery experience with IKEA. The after-sales process is simply amazingly terrible. And no one at IKEA College Park will take responsibility for missing 1/2 of our $10K order on the truck. No one will return our calls or emails. If you have a home in Virginia, use the Potomac Mills store, as the staff in Maryland will not support a Virginia installation. It will cost more, but go to a reputable kitchen planner and builder instead of IKEA. What a mistake I made. 

Marcus D. 

on Yellow Pages

9 years ago

Don't buy a mattress from Ikea. They told me how good it was and that I could return it if I don't like it, no problem - wrong. The quality sucks, it starts sagging within two weeks of sleeping on it, and some chemicals in it screws with my eyes. Try to return it, they won't give your money back, only store credit. They don't tell you that until after the purchase. Cheap prices, super cheap quality, even cheaper customer service. 

Tati V. 

on Yellow Pages

9 years ago

Ikea overall is good place but avoid this place .I have bought over $6000 of items from them and they forgot to ship one item ($50 value) I called the customer service in 74 hours and because it was after 48 hours , they told me i have to go directly to the store and I can pick up my item ,I went there and they told me you had only 48 hours to notify them and they item is back on the shelf but they could not honor call center representative words ,How can they put someone else item who paid for it on the shelf to sell? The m... read more