IKEA

Lyn B. 

on Yellow Pages

6 years ago

I have to admit I felt I was taking a chance placing a large order after reading some of the comments. I did and it was fine until the day of the delivery. I was to receive 52 pieces and received 46. The delivery man told me I was missing 6 pieces and was told the warehouse called him to come back to the warehouse and pick up the order and he told them he wasn't coming back!!!! I asked him if it was going to be delivered today? He said he didn't know, do I have to call the warehouse. He said no call customer service, asked y... read more

Chris Y. 

on Yellow Pages

8 years ago

The worst customer service I have ever encountered anywhere from any store. Try to call them. You can't. The just want your money and could care less about you after the sale. 

Chelsi R. 

on Yellow Pages

9 years ago

I love this store. They were out of stock for half the stuff I wanted but I called the -0210 number they were super helpful, directed me and told me they could hold the items if i called the day of. Downside..the 888 number DO NOT CALL you will get nowhere. 

Tracy V. 

on Yellow Pages

9 years ago

Same problem again. Horrible customer service. I cannot get a status of my order online, and there is no way to contact anyone by phone. Called 847-969-0210 and first got a human who transferred me after I asked her not to to the national line. After that my calls to 847-969-0210 were 'automatically' transferred to the national line. Still waiting - it's been 23 minutes so far. 

Kim B. 

on Yellow Pages

9 years ago

Hi: I have severe arthritis in my knees, I walk with a cane and am unable to stand for very long or walk long distances. I wanted to go to Ikea Schaumburg this weekend and sent an email asking if they had a motorized shopping cart available. I mean the store is huge. This was their reply: Thank you for contacting us. We are happy to hear from you. Regretfully, IKEA does not offer motorized scooters, however we do carry the manual wheel0chairs for customer use. We are aware that some retailers currently offer motorized scoote... read more

Kevin S. 

on Yellow Pages

9 years ago

Absolutely no way to get a person to help you by phone. I called 847 969 0210 and finally got a person that worked at the Schaumburg, IL was immediately transferred to the national ikea hotline before I was able to explain I had already spent an hour on the phone with them. I called back 3 times and instead of answering my call the representative continue to instantly transfer me to the National Ikea hotline. I make my purchase elsewhere. 

Jim F. 

on Yellow Pages

10 years ago

I called this number 847-969-0210 and actually got a human being. If was after hours, but she connected to the Schaumburg store's Customer Service, and I left the "detailed message" requested. Let's see if they follow up tomorrow. 

Moses S. 

on Yellow Pages

10 years ago

I had a question about product availability in the Schaumburg store. First I called the 888-8884532 number and sat on hold for 20 minutes before i hung up!!!!! Then i found a direct number 847-969-9700 and tried that several times but I was disconnected before anyone even answered it. Nice way to treat a customer!! looks like I will buy almost the same product at Williams Sonoma. They want my business. 

clarag 

on Yellow Pages

16 years ago

I went to Ikea to save money but ended up spending like crazy, it really adds up. I think overall it was a fun experience and I enjoyed everything I bought. Everything I bought was inexpensive and functional which I love about the store.