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IH Mississippi Valley Credit Union
- Credit Unions
- West Burlington, IA
About this business
Location details
1071, 403 S Gear Ave, 403 S Gear Ave, West Burlington, IA, 52655, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lines are so long and no one really wants to help you. Worst bank ever
Recommendedim at ihmvcu in galesburg il and i have been waiting in line at the drive-thru for 35 minutes and im still waiting........... Jennifer stoner
Let me start by saying that I have literally been a lifelong member of IHMVCU. I had a savings account set up for me when I was a young toddler and have continued using them for my banking into adulthood. I've had just about every type of account that IH offers. I was and still am a fan of IHMVCU, however I feel it is necessary to bring light to an issue I had with them recently. In April, I applied for a mortgage refinance due to rates being so low. I locked in at a great rate and I was thrilled to be lowering my payments a... read more
Business response:
Hi Katie – We really appreciate your feedback. We're seeing record number of refinances and purchases but that is no excuse for not staying in touch. We’ve passed this along to the appropriate people to ensure it doesn’t happen again. Thanks for your long-time membership! If you’d like to discuss further, please send us a private message or give us a call at 309.793.6200.
The lobby service is always great but the drive thru is awful. The last few times it has taken a minimum of 20 minutes waiting in line just to deposit a check. No excuse for that wait time.
Business response:
Hey Megan - Thanks for the feedback. We're sorry for the frustration. Have you tried mobile check deposit through our mobile app? This would allow you to deposit a check without even leaving your home. If you have additional concerns or questions about mobile check deposit, please send us a private message and we'd be happy to help.
Nothing but problems with this place. Everything is always “having issues.” Online banking/accessing your account, debit cards, and now direct deposit is down. People rely on their debit cards/ATMs to work and paychecks being deposited on time. Now I’ve been informed that there’s issues with direct deposit and no time frame of when it’ll be fixed. Very glad we are in the process of changing credit unions.
Business response:
Allie, we looked into this situation and it does look like everything posted correctly. If you can private message us your phone number we would love to reach out and chat. Thanks!
HATE that you got rid of your ATM only line. It makes everyone's wait time even longer!! Bring back the ATM only line!!!!
Business response:
Nora, thank you for the feedback. I will make sure to pass it along!
Off hand I'd say stop spending money on fancy personal offices and hire someone to answer the phones, your service to your members is terrible . I mean I purchased a $300.00 dollar sweeper that doesn't suck as much as your service. Time to close my account.
Welp thank you IHMVCU I have NEVER been treated how I was treated by ANY bank like I was today....the teller literally talked down to me and my husband and treated us like strait crap.... after telling us she couldn't cash his check on my account because I was late on my visa payment (I pay on the 4th every month) and i am completely caught up until this month...she literally scolded us because he was holding my debit card ( i didnt want to bring my purse) and said he ," Had no right to hold my debit card when it wasnt his a... read more
Business response:
Hi Ashleigh, thank you for reaching out. We understand your concerns and we'd like to research this further for you. If you care to share more details, please send us a private message and a team member will be able to assist.
RecommendedI just recently opened an account through this credit union. The lady I spoke with on the phone, Amy, was the nicest person I think I have ever had the pleasure of speaking over the phone within regards to something like this. I am very appreciative of this credit union and highly recommended.
Frequently asked questions about IH Mississippi Valley Credit Union
How is IH Mississippi Valley Credit Union rated?
IH Mississippi Valley Credit Union has a 2.8 star rating with 5 reviews.
When is IH Mississippi Valley Credit Union open?
IH Mississippi Valley Credit Union is closed now. It will open on Monday at 9:00 a.m.
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