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Igenex Inc
- Laboratory Testing
- Palo Alto, CA
About this business
IGeneX is a reference laboratory that specializes in the clinical and research testing of limb and tick-borne related diseases. It serves more than 1,000 private practice physicians, hospitals, and other clinical reference laboratories throughout the U.S. and Canada. The laboratory is certified by Clinical Laboratory Improvement Amendments. IGeneX is inspected by the Department of Health and Human Service. The laboratory is licensed by the states of California, Florida, Maryland, New York and Pennsylvania. IGeneX additionall... read more
Location details
795 San Antonio Road, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service terrible. Complete disregard for stressful patients. They also don't seem to know how to count business days
Customer service terrible. Complete disregard for stressful patients. They also don't seem to know how to count business days
Igenex requires you to write your credit card number on their test requisition form, with no option to enter your information in a secure system. I was hesitant, but thought surely they would guard my financial information professionally. Instead, they used my credit card to pay $1,662.50 for another patient's test, and then realized the error and credited my account. About a month later they realized that they did not charge for my test, and so then charged $1,662.50 for my test.
Igenex requires you to write your credit card number on their test requisition form, with no option to enter your information in a secure system. I was hesitant, but thought surely they would guard my financial information professionally. Instead, they used my credit card to pay $1,662.50 for another patient's test, and then realized the error and credited my account. About a month later they realized that they did not charge for my test, and so then charged $1,662.50 for my test.
If not for i genx I’d still be suffering or dead from Lyme disease. Thanks i genx I truly believe your test saved my life if not from the disease itself then my own hands because I was seriously that close before your test came back positive and i finally got taken seriously along with the years of treatment I needed….. So thank you !!
Frequently asked questions about Igenex Inc
How is Igenex Inc rated?
Igenex Inc has a 3.8 star rating with 38 reviews.
When is Igenex Inc open?
Igenex Inc is closed now. It will open at 8:00 a.m.
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