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IDEAL Door
- Garage Door Services
- Troy, OH
About this business
This company offers garage door manufacturing services.
Location details
1400 W Market St, Troy, OH, 45373, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased first week of April 2023. My door came with a bad winding unit. I called and immediately got help from their customer service department. They shipped a replacement the next day. Spectacular customer service! Nothing but accolades for them! Thanks Jackie!!
I'm on 5 and a half months and still no door. Only thing special about it, is that it's grey. They have missed 4 promise dates. They really don't have a very good business.
Love the door, Hate the customer service and support from IDEAL. Purchase a 16'x8" door thru Menards. Originally 5 panels now 4 -24" panels. Shipped with 12" radius rails! Must have 15" radius rails to function properly. IDEAL gave me no recourse "Its in the computer it must be right" attitude. Cost me an addition $180 for rails and 2x trips by my installer. Take your business else ware!
Terrible doors. They started rusting after 3 years. They claim no warranty because it's " surface rust". Im not sure how rust forms on top of paint. It must be a special kind of rust that forms on paint. It couldn't be there lack of metal prep before painting. Unreal. Stear clear of there product.
Frequently asked questions about IDEAL Door
How is IDEAL Door rated?
IDEAL Door has a 1.5 star rating with 18 reviews.
When is IDEAL Door open?
IDEAL Door is closed now. It will open on Monday at 9:00 a.m.
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