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Hyundai of Louisville
- Car Dealers
- Louisville, KY
About this business
Location details
6633 Dixie Hwy, Louisville, KY, 40258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience. Friendly staff, clean dealership. Felt very well talking to the staff.
Business response:
Thank you for the kind words! We're glad you had a great experience and felt comfortable with our team.
I recently purchased a used vehicle from this dealership. Prior to the sale, the customer service was excellent. However, that changed significantly after the purchase was completed. Once the paperwork was finalized, I was handed only one key. I immediately raised concerns, as it's a Mercedes and I knew replacing or duplicating the key fob would be costly. Since then, I've left over 10 messages and spoken with a manager multiple times—he assured me he would follow up, but I have yet to receive a call back. I simply request... read more
I would not recommend doing business with this dealership. Came to test drive a car, after I have scheduled an appointment, had to wait 45 minutes until I was able to drive the car because the sales person was busy with other business, had to test drive it by myself with no explanation what so ever about the car, the car clearly had a bad paint job of the front but it was not disclosed. When we talked numbers the manager John gave me an offer of 13.5k and when I called back half an hour later to offer 13k I was told the pric... read more
Business response:
Hi Daniel, I'd first like to apologize for the test drive experience. We should have had another salesperson available to answer your questions during the drive. Secondly, it sounds like there was a miscommunication during negotiations. We aim for an honest car-buying process, and I would appreciate the opportunity to discuss this further with you. Please feel free to reach out at your convenience. Thank you. Evan Hoffman - General Manager - 818-722-7650 - evanhoffman@lithia.com
Positive. Helpful with information.
Business response:
Shomik, It's great to see that our team was accommodating. Should you have any questions in the future, please don't hesitate to let us know. We're here to help. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I was contacted all day to come in to see the vehicle. When I got there I was told the car was sold. The manager Will tried to get me to buy a car I didn’t want and because I was stern about what I wanted he walked away and left me sitting so I walked out the dealership
Bought the car
Business response:
Thank you for choosing Elgin Hyundai and for leaving us a review, Liz! We're thrilled to hear that you've purchased a car with us. We hope you're enjoying your new vehicle, and we look forward to assisting you next time! Tony Joson | ajoson@blautogroup.com | (847)888-8222 Ext. 12226.
Very helpful and professional
Business response:
Thank you for your wonderful review! We're thrilled to hear that you found our team at Elgin Hyundai helpful and professional. Your satisfaction is our priority, and we look forward to assisting you again in the future! Tony Joson | ajoson@blautogroup.com | (847)888-8222 Ext. 12226.
Overall it was a good experience. Salesman was very professional and amicable; The financial mgr was also very professional and helpful. The only negative issue I have to mentioned is the fact the the vehicle windshield had a total of 4 ROCK CHIPS , one of them is very large, I didnât notice them during the test drive and the sales team never mentioned it to me. I only discovered the damage until I had the vehicle in my driveway.
Very professional
Business response:
Thank you so much for your kind words, Oleg! We appreciate you taking the time to leave a review for Elgin Hyundai. Our goal is to provide a professional experience for all our customers. We look forward to seeing you again soon! Tony Joson | ajoson@blautogroup.com | (847)888-8222 Ext. 12226.
Frequently asked questions about Hyundai of Louisville
How is Hyundai of Louisville rated?
Hyundai of Louisville has a 4.2 star rating with 58 reviews.
When is Hyundai of Louisville open?
Hyundai of Louisville is closed now. It will open at 9:00 a.m.
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