This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hyundai of Kirkland - Kirkland, WA
- Car Dealers
- Kirkland, WA
About this business
Hyundai of Kirkland is leading Hyundai dealer for Metro Seattle and the Pacific NW. Find out what we mean by 100% customer satisfaction.
Location details
11706 124th Ave NE, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I am beyond upset with recommendations given to me by the service center at Hyundai of Kirkland. It took several months to get an appointment when my engine light was on. Had taken it to my regular mechanic twice but they were not able to fix. - Took to the dealer and they fixed problem for $700 but they also did a multi point inspection and said brake linings required immediate attention and would fix for $800+. We said no since we were not going to keep the car. We ended up keeping the car and our regular mechanic said bra... read more
Business response:
**********************, my name is *************************** and I am the Service Manager for Hyundai of Kirkland. I am sorry to hear you are upset, however, the technician noted that your brakes were worn down to 3mm on the left side and 2mm on the right. Our policy is to recommend replacement at 3mm as it can become a safety issue if you let it go any longer. I am disappointed that you felt you could not address your questions and concerns to us directly. I recently left you a voicemail. If you are interested in discussi... read more
Confused and shocked!!I was just denied to purchase a vehicle because I live 5 hours away! WOW - i was going to drive and purchase the vehicle. I wanted to get the paperwork started and pick ** in morning. Denied - didnt run credit - didnt do an application - Nothing. Because im not local - NO CAR FOR YOU. Im 5 hours away - this is the closest Genesis ******* Worst **************** Ever - I have never Experienced this. Here is what i got from the Sales Manager - ************************* "I do apologize for any inconvenience... read more
Horrible customer service and lack of integrity from *************************. Dishonest and pitiful people.
On 3/16/2022 we purchased at 2022 Hyundai ********, and traded in our 2019 ****** Outback. The lease payoff on the Outback was $19,000, but when the final finance documents were prepared the payoff amount was listed as $16,000. On May 4, 2022, we had to produce another $3,000 in order to not have to refinance this Santa Fe. We did that, and were promised the paint and interior coating service, that we declined at the day of purchase. Five days later, we still have not been contacted by Hyundai of Kirkland service to arrange ... read more
I called before going in to ask about a trade in. My car was in the shop and unknown what was wrong. I figured they could not take it in on trade but called to find out either way. ***** in sales assured me it was no problem. Just have the vin number and miles he said. I had a Co worker take time out of work to drive me there. I talked to TWO different people and explain the same thing to both about my car. They both assure me it's no issue. My co worker leaves since I have good credit and since they said NUMEROUS times the ... read more
I tried to purchase a vehicle through Kirkland Hyundai and has been a complete mess. I submitted all pre approval paperwork to David Kim on March 20th, called in and gave him a credit card for a $500 deposit. Was told I would save money financing the vehicle and could finance the minimum amount and pay the car off as I was looking to pay cash and apparently its more if you pay cash. With all that I opted to save some money and finance vs pay cash. Received all appropriate paperwork to purchase car on March 23, overnighted ba... read more
Please note the BBB was unhelpful in resolving this issue with the company. Ultimately, it was posting the 1 star review on Google Maps that led to a resolution with the company, which is still in progress. This 1-star review due to undisclosed billing occurring AFTER the purchase of my vehicle. I made documented attempts (provided to the BBB whom I have attempted to resolve the issue through since the company, which failed to communicate with me directly until I posted on Google Maps) to contact the sales person about the i... read more
Share review Embed review Write an update Edit review 8/14/2020 So many issues. I traded in my Toyota Highlander for a Hyundai Palisade and there were so many issues along the way. After negotiating a cost for hours, we walked to the finance building a block away and waited for another hour to be seen. The first issue: They gave me a car manual and I took a photo of the VIN to be able to give it to my insurance. When we got to finance, I noticed the sales department had given the finance department the wrong VIN so the contr... read more
My 2012 Hyundai Tucson stalled on the highway and thus was towed to Hyundai of Kirkland for repair. The service department relayed that due to the recent safety recall 19v063, it would be a couple weeks before they could look at my car. I had no choice but to wait since my car at this point was inoperable. I asked for a courtesy car while the work was being done, but of course they refused. Once my car was diagnosed, they confirmed it also had this recall issue, and we would again have to wait for a new engine to arrive. Aga... read more
Frequently asked questions about Hyundai of Kirkland
How is Hyundai of Kirkland rated?
Hyundai of Kirkland has a 1 star rating with 10 reviews.
When is Hyundai of Kirkland open?
Hyundai of Kirkland is closed now. It will open on Tuesday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com