This profile has been claimed by the business owner or representative.
Hyundai of Cookeville
- Car Dealers
- Cookeville, TN
About this business
Hyundai of Cookeville has a great selection of new Hyundai, used vehicles, and certified pre-owned cars. Be sure to take advantage of our monthly new car specials, used car specials, and lease offers. Our trained Hyundai technicians service all make & models and use genuine OEM parts. Oil changes, brakes, tires, and more. Our service department also offers a variety of service and parts coupons every month. Obtaining auto financing at Hyundai of Cookeville is quick and easy too with our secure online form. You can also calcu... read more
Location details
931 S Willow Ave, Cookeville, TN, 38501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Took our Santa Fe in for service. David came out to work with us. Terrible Terribe Terribe serve. Go to another dealership. First don't buy a Hyundai until you look at all the recall on their cheap motors. Terrible. They will be out of business in the next 5 year for sure.
Hyundai of Cookeville is not transparent. Buyer beware. The sales people are ok but the back office and management are horrible. Bring your lawyer with you. Do not sign a thing . You've been warned
On Jan 18, 2024 I purchased a used truck from the dealer. On the next day I changed my mind about the extended warrenty. I went back to the dealer and saw the finance manager Thomas O***. He said there would be a $50.00 possessing few and would rake care of it. 1 month later I checked with the lender, they had not received the repayment for the "Cancelled Warranty". I went back to see Mr O***, at first he said it had been done but it would take up to 6 weeks for return of payment. He then looked it up un the computer, the wa... read more
Business response:
<p>*** ******,</p> <p>I know my office staff spoke to you on Friday, 2/16/24. I'm so sorry this has taken a month to process, but all of them do typically take that long. We have many to process and cancel every day, a month is the typical length of time. The person that processes warranties has been out sick last week and isn't scheduled to be back until this week. We did get the contract cancelled on Friday, 2/16/24. The check is waiting for you as was agreed upon. All you need is proof of payoff, and to pick up your check... read more
Update.......Received a call from Josh the Service Dept. Manager and he is doing everything he can to make this right for me. He of course apologized profusely and said he will use this situation for further training so it does not happen again. Once they get the part in he will text me and he will put the part in his desk until I can get back to Cookeville. He said he would also offer me a full tank of gas for my inconvenience. He appears to be truly sorry for the issue and I am good with the outcome.
This Hyundai dealership will never see another dime of my money!!! I made an appointment to have a recall on my windshield wiper fixed on my 2021 Palisade a week ago. It was for 11:30am today. I arrived at 11:15am and walked into the service area to check in. I gave the guy my name and told him why I was there. He told me that they did not have the part in stock and I would have to make another appointment. I had just driven almost an hour from east of Crossville and I was not a happy camper to say the least. I asked ... read more
last friday, april 15. 2022, i had phoned to make a service appointment - these services were to be provided to me at no charge with my purchase. i was given a 12:30pm appointment. i arrived in town early, stopped to see if they had any cancels, they did not, so we went on, shopped, did business and returned at 12:15p. i handed in my keys, was told they would be with me shortly. we went to sit in the waiting area, watching other cars being driven into the service docks!! they were "paying" customers...we were just people the... read more
I want to share what a miserable experience I had on Saturday 3/19/2022. It was awful and when we got fed up and left - the salesman sent me an unprovoked, antagonizing, and condescending text. No one there seems to care and has certainly not apologized. I tried to contact someone who might care - and she informed me there was no need to counter offer and that we "should part ways because I did not click with their salespeople". Then she hung up on me....The implication of course is it was somehow my fault. They literally do... read more
Business response:
I'm so sorry you had a bad experience at our dealership! We strive to always make people feel at home, that is always our goal. I understand several things upset you such as the crying baby, engaging in conversation while you waited, the difference in our pricing verses HyundaiUSA's pricing (freight isn't listed on Hyundai's website). Unfortunately, we aren't always able to make a car deal. I wish that was never true. Sometimes, no positive outcome is possible, but I wish you great success on finding your next new car or tru... read more
They do their best to satisfy the customer
NOT UP FRONT WITH PRICES. RUSH SALES APPROACH AND MARKUPS WAY ABOVE KBV.. IF YOU DON'T HAVE ALL INFO UP FRONT THEY WILL TAKE ADVANTAGE OF YOU.. DON'T TRUST ANYTHING THEY TELL YOU.. THEY USE MONTHLY NOTE VS UP FRONT TOTAL PRICE TO GET YOU HOOKED.. RUDE FINANCE MGR.. NO CUSTOMER SATISFACTION POLICY
Frequently asked questions about Hyundai of Cookeville
How is Hyundai of Cookeville rated?
Hyundai of Cookeville has a 4.6 star rating with 2,391 reviews.
When is Hyundai of Cookeville open?
Hyundai of Cookeville is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com