Hyundai of Cookeville

Ralph H. 

on Birdeye

8 months ago

Took our Santa Fe in for service. David came out to work with us. Terrible Terribe Terribe serve. Go to another dealership. First don't buy a Hyundai until you look at all the recall on their cheap motors. Terrible. They will be out of business in the next 5 year for sure. 

Dwight 

on Birdeye

2 years ago

Update.......Received a call from Josh the Service Dept. Manager and he is doing everything he can to make this right for me. He of course apologized profusely and said he will use this situation for further training so it does not happen again. Once they get the part in he will text me and he will put the part in his desk until I can get back to Cookeville. He said he would also offer me a full tank of gas for my inconvenience. He appears to be truly sorry for the issue and I am good with the outcome.  

Dwight 

on Birdeye

2 years ago

This Hyundai dealership will never see another dime of my money!!! I made an appointment to have a recall on my windshield wiper fixed on my 2021 Palisade a week ago. It was for 11:30am today. I arrived at 11:15am and walked into the service area to check in. I gave the guy my name and told him why I was there. He told me that they did not have the part in stock and I would have to make another appointment. I had just driven almost an hour from east of Crossville and I was not a happy camper to say the least. I asked ... read more

Ronnie B. 

on Birdeye

5 years ago

Lost money on trade in.now it's posted as excellent.nee vehicle purchased had damaged to paint.so post to repaint fender.never match blue paint.might loose value to my new vehicle.cause it ought to be reported by the body shop repairing it.so why not compensate me for loss value.cause they will deduct from ur trade in and turn round sell it for profit.$3550..00.not happy sales person try to give different reasons for damage.bottum line it was damaged and it lowers the vehicle price.so I done list money on new vehicle