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4320 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directionsFeeling disappointed, duped and overcharged. Just got into the room and both beds were water stained. Front desk said there was nobody to change them. Asked for another room. The let me switch. Elevator/ice machine area smells like weed. Walls are super thin Pool is incredibly overwhelming with how much chemicals are in there. Public bathroom looked like it belonged in a bar.
Feeling disappointed, duped and overcharged. Just got into the room and both beds were water stained. Front desk said there was nobody to change them. Asked for another room. The let me switch. Elevator/ice machine area smells like weed. Walls are super thin Pool is incredibly overwhelming with how much chemicals are in there.
The room was nice and clean with some good space. 4 of us. Two queen beds and a pull out sofa. Customer service was great, had a very late check in at 3am which went smoothly. The Breakfast!! That green chili was AMAZING-super delicious. Good variety of breakfast options to choose from Thank you staff for what you do.
Spent the entire night with someone in the room above us banging on pipes or something metallic. After calling the desk to make a formal complaint, nothing was done. After multiple calls to ask the desk to check what construction was happening, a different person on shift ignored our concern. Both parties did nothing to rectify our issues and spent a day on the road with little sleep, and management that was passive aggressive towards our needs and truly could care less. This is one of the worst experiences I have had at a H... read more
Hyatt Place Santa Fe has a 4.1 star rating with 882 reviews.
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