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Hyatt Place Salt Lake City/downtown/the Gateway
- Hotels
- Salt Lake City, UT
About this business
Hyatt Place Salt Lake City/Downtown/The Gateway is located at 55 North 400 West, Salt Lake City, UT. This business specializes in Hotels & Lodging and has 1 review(s) with a star rating of 5.0.
Location details
55 N 400 W, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very disappointing experience with this hotel regarding billing and customer service. We booked our room through a travel agency and prepaid in full before my stay. After checking out, I discovered that the hotel had also charged my credit card for the same night, resulting in a double charge. When I called the hotel, a staff member confirmed that it was a duplicate charge and told me that only a manager could process the refund. I was asked to call back the next day. When I followed up, another staff member told me ... read more
Went there yesterday. Service is good, but the room is too awful. The smell in the room is bad, it smells wet and moldy. The quilt is moldy, if you see from inside with a light from outside. The pillow has a smell of sweat. My arm started to itch today. Won’t be there again.
My family and I just stayed here from Friday-Monday. We were able to check in at our check in time which was quick and convenient Our room was NOT CLEAN, in fact is was pretty concerning (I will add photos). Upon arrival we noticed that there was an “X” of tape on the back of the bathroom door which was odd but we could understand how that could have been missed, but then as we settled into the room we started to notice some pretty obvious and disgusting things. First there was a used pair of ear plugs right next to one of t... read more
I stayed in this hotel for two days. On the first night, I parked my rental car and returned it the next morning. However, they still charged me for a second night of parking. I contacted them several times—in person, by phone, and by email—but they have not responded or refunded the wrongly charged parking fee.
The front desk team is very friendly and helpful. Also very professional. I’ve been hyatt globalist for years. This hyatt place is definitely worth the money or points
Frequently asked questions about Hyatt Place Salt Lake City/downtown/the Gateway
How is Hyatt Place Salt Lake City/downtown/the Gateway rated?
Hyatt Place Salt Lake City/downtown/the Gateway has a 4.4 star rating with 1,349 reviews.
When is Hyatt Place Salt Lake City/downtown/the Gateway open?
Hyatt Place Salt Lake City/downtown/the Gateway is open now. It will close at 6:00 p.m.
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