Hy-Vee Pharmacy

Cathryne Klise 

on Google

3 months ago

I submitted a prescription Thursday night for Saturday 10 am pickup. Noon Saturday, it’s not ready. My husband spent an hour at the store waiting for them to fill it. They don’t communicate if something is going to be late or when they receive my prescription if it’s being sent directly from the doctor’s office. Last year when my son’s doctor prescribed special hypoallergenic formula, I had to reach out to corporate to get the pharmacy to order it because the store told me they don’t do infant formula and didn’t want to hono... read more

Jennifer Horan 

on Google

7 months ago

This place is dangerous. I filled my medication after talking to my doctor. Was told when filling using THEIR system that it was filled and ready Monday. Came in Thursday and was told that nope, not in the system. No refills available. The tech didn’t even go back to check. Went online and saw that it said it was filled- but assumed tech must be right. Called back to put in the fill and contacted my doctor. I was two days, four doses behind and facing withdrawal because of it. Called ahead, went in today even though I STILL ... read more

Jason K 

on Google

10 months ago

Absolute joke. After being told they'd have my son's inhaler and medication to help him breathe ready in an hour, I get there almost 2 hours later and the head pharmacist proceeds to power trip on me because I expressed my frustration that it still wasn't ready. After a back and fourth she stormed off saying "well we're not going to get to it anytime soon." After refusing to move out of the drivethrough until it was ready she finally said they could have it ready in 5 mins if I'd just move which I did. So in short, I sat the... read more

Karen Morrow 

on Google

a year ago

My 96-yr old mother has her prescriptions delivered to Thornton Place. She called me and told me she had not received it, so I called the pharmacy and talked to Paulo. He was very concerned and helpful. He looked it up and said my mother had signed for it. Sure enough, she had received it and forgotten. Paulo was very caring and concerned during the whole process. He reduced my stress level by a ton! 

Rachel Drew 

on Google

a year ago

Staff is always incredibly rude, never communicate when there is an issue with your prescription or missing info from the provider unless YOU call them. They always act put put when you want to use good rx to lower your price. They've charged my debit card instead of my HSA card multiple times and always act like it's my fault when it happens.