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Hutchinson Buick GMC Parts
- Automotive
- Macon, GA
About this business
At Hutchinson Buick GMC, we never want your GMC or Buick vehicle running on low-quality, off-market parts that won't give you the performance you deserve. That's why we have a fully stocked inventory of new Buick parts and GMC accessories that makes us different than other auto dealers nearby. Visit our GMC dealership near Gray to browse our inventory of OEM Buick accessories and genuine GMC parts straight from the manufacturer.
Location details
3989 River Pl Dr, Macon, GA, 31210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I went to Hutchinson Buick GMC/Hutchinson Cadillac to purchase a car, and my experience with them was very unpleasant and appalling, just horrible, exhausting, and very stressful. I could not find but one honest person to help me in the process of purchasing my vehicle and it is so sad that he is no longer with the company. I was given the runaround for something that was their fault for almost a month. I am yet waiting for the service department to handle a matter that I was supposed to receive a call back for in one hour a... read more
My car has been at the repair shop at Hutchinson Cadillac for sometime. I was told they was waiting on a part that's on back order. However, I was told that my catalytic converters have been cut off my car while waiting on this part that never came in. The service manager told me that the repair shop is not responsible. That I have to get the converters replaced at my expense. This is terrible.
I would like to commend the GM and the District manager of Hutchinson for correcting the issue I had concerning the 7/2022 complaint in the *********. review. My wheels were somehow compromised back in November but, further communication of the Service dept and I was not handled very well. But, regardless of all that happened previously, I would like to commend how the Corp Mgrs quickly and satisfactorily resolved our issues, above and beyond! I am very, very pleased with my outcome??, that was surely CUSTOMER SERVICE!
My husband brought his 2020 ****** in and rhe svc dept identified a transmission leak. They told him they want to keep the truck for a couple days but refuse to issue him a loaner. This is a hazard and they should be ashamed of themselves!! I have never dealt with a more incompetent bunch of folks in my life. Their lack of customer care just cost them a customer, for LIFE !
We took our 20** Cadillac *** to them for a Compressor failure at 28k miles, we had contacted GM/Cadillac HQ about the failure and they had agreed to see what they could do about it. Once we dropped it off to them we asked for receipt of the paperwork of their receiving of our auto and the lady rep Britney said we would get a copy once a Diagnostic was given. After a promise to let us know what it revealed even though we had already known thru a previous diagnosis, they said it wad the compressor and it would be 2200 dollars... read more
Business response:
***. ******* called the dealership letting us know they already contacted GM and opened a customer case. For us to request goodwill the vehicle must be diagnosed by a GM Dealer (they will not accept an independent shop diagnosis). Our Advisor contacted ***. ******* with the estimate using GM Factory parts, emailed a copy, and Brittney called */**/2022. Service Manager requested assistance and received the amount the customer would pay if they accepted assistance. Brittney received authorization from customer to continue, and... read more
The king of "bait and switch" lives here. We were quoted a firm $14320 for a 2021 Kia **** via their website. After spending many hours on the phone and online filling out credit apps, we were denied credit. We knew our score was sufficient to get the loan, so we did some investigation into why we were denied. We finally found out that Hutchinson Kia had jacked the price up to $18990 on our application, hence my "bait and switch" allegation. They baited us with a great deal, only to switch the price when it came down to the ... read more
Business response:
Mr***** . This is most definitely not our business model here at Hutchinson. Customer service is of the up most importance here at the store. Please call me direct and I will do everything in my power to make this right. Thanks Steve W. General Manager Hutchinson Kia *******************
I purchased a car Nov.12, 2019 and already having problems with the engine. Touch screen always jumping around and radio playing g when it want to. The air come on when it want to. I took the car to be checked out, they told me it will be around 1800.00 to 1900.00. They say it's an electrical problem I have had this car only 7 months. I got brakes put on 3 weeks ago. Please do not buy from them. They all are a lot of slick talking individuals who just want to make commission and will say what ever to make.
Business response:
Mrs ****** Hate to hear your experience was not up to par. Would love to try and make this right. Please call me back so I can get a better idea of exactly what took place . You can reach me directly on my cell @ XXX-XXX-XXXX. Thanks STEVE W. GENERAL MANAGER HUTCHINSON BUICK GMC CADILLAC
Doesn't fulfill promises after you sign vehicle contract. I filled out paperwork in November 2019 to cancel gap insurance and extended warranty and my bank has still not received the funds back seven later. So I have an extra 3850 dollars included in my vehicle financing. I was promised free oil changes with the vehicle purchase and haven't gotten any paperwork to get this done also seven months later. Was told I got a certain amount for my trade in vehicle but the paperwork only showed 1 dollar for the trade and when I aske... read more
My husband and I were ripped off $10,000 by the dealership. I told them it was too expensive. They talked my husband into "treating" me. We haven't missed a payment but I'm afraid if anything big happens, we'll be doomed. I don't think I'll ever get out of my expensive payments. I tried to refinance and I can't. The car value just isn't even close enough to do that. We bought it last year. We are never going back.
Frequently asked questions about Hutchinson Buick GMC Parts
How is Hutchinson Buick GMC Parts rated?
Hutchinson Buick GMC Parts has a 2.3 star rating with 12 reviews.
When is Hutchinson Buick GMC Parts open?
Hutchinson Buick GMC Parts is closed now. It will open at 7:30 a.m.
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